at Medline Industries, Inc. in Northfield, Illinois, United States
Job Description
JOB SUMMARY:
Responsible for providing basic quality support to the Division including complaint investigation, resolution, and reporting. Assist with routine product evaluations, set basic quality standards for both in-process and finished product inspections, and support the QA team in product testing, documentation, and vendor qualification activities.
MAJOR RESPONSIBILITIES:
- Investigate customer/sales force complaints and assure complaints are investigated accurately and closed in a reasonable amount of time.
- Issue replacements, credits, or RGA's as required for complaint resolution. Notify sales reps/customers regarding the results of the investigation.
- Run monthly or quarterly complaint trend reports per SOP.
- Coordinate stock checks and rework of product as required in response to complaints.
- Identify appropriate actions required to prevent further complaints. Initiate manufacturing and supplier corrective action reports and follow up to ensure corrective actions are implemented.
- Coordinate or perform inspections of new products or products from new vendor at branches and factories.
- Responsible for building appropriate product documentation (e.g. Device Master Records) in compliance with applicable regulations and to support Design Control and Risk Management activities.
- Create and maintain inspection procedures.
Education
- Typically requires a Bachelor's degree in Engineering, Science, Math or other related technical field.
Knowledge / Skills / Abilities
- Experience in processing all relevant details, understanding and prioritizing their importance, and drawing clear and concise conclusions.
- Experience using time management skills to prioritize, organize, and track details in order to meet deadlines of multiple projects.
- Experience problem solving, overcoming obstacles, and reaching a positive and successful solution through mathematical or systematic operations.
- Experience using MS Office Suite products (Word, Excel, PowerPoint, Outlook).
- Position requires up to 10% travel.
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
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