at CDW LLC in Vernon Hills, Illinois, United States
Job Description
Fueled by our shared passion and expertise, CDW delivers innovative technology solutions for our customers. We're also committed to fostering an environment that embraces collaboration, celebrates integrity, inclusivity, and individuality, and paves the path for personal and professional growth. Experience a life in balance and join us on the journey forward.
The primary purpose of this position is to recruit, retain, and lead an Advisory Consulting organization (Data Center Transformation) which provides the entire lifecycle of advisory consulting solutions, from pre-sales through delivery. The position is responsible for building strong relationships with customers and account teams who lead to highly successful services engagements.
What you will do:
Continuously evaluate CDW Advisory Services (CAS) team capacity and capability in relation to engagement pipeline
Influence resource development plans to align with long-term service delivery capability needs
Monitor engagement pipeline for accuracy and quality; Work with sales & operations to improve data
Work with resources to forecast engagement assignments and utilization to meet team billable utilization and other key performance indicators
Meets with client teams to discuss CAS capabilities:
Supports efforts in client team relationship building
Is credible and persuasive in face-to-face settings
Advises on or manages solution design, development, and implementation of large, complex consulting engagements to leverage consulting capabilities, resources, and capacity
Works closely with CDW client teams to ensure maximization of business potential within accounts and customer satisfaction:
Support client teams by providing references that can be shared with future clients
Works with client engagement teams to achieve tangible and profitable client outcomes
Develops market awareness of IT requirements and trends:
Participates in client forums/roundtables/advisory groups
Leverages diverse expertise across all CDW practices
Creates solutions with the client that solve the client's business problem(s) by leveraging the service catalog
People Development
Recruits and selects new team members based on company growth plans and/or skill needs
Attracts talented professionals to CDW
Supports efforts to integrate new hires to better ensure their success
Strategically balances available consulting skillsets with market & client trends. Provides executive level business justifications and strategy when recruiting for new team members based on company growth plans and/or skill needs
Develops and maintains a good working environment for the team:
Creates a positive impact on CDW culture through demonstration of values and core competencies
Supports employee engagement initiatives within CDW
Recognizes and rewards individual and team effort
Supports behaviors that contribute to a constructive culture, recognizing their positive impact on business performance
Creates an environment of honesty and transparency in order to foster a culture of motivation and support
Leadership
Participates in overall business planning, bringing current knowledge and future vision of technology and systems as related to the company's competitive position:
Aligns the work with CDW's vision and strategy
Takes the initiative to provide visible leadership during difficult situations and when obstacles arise
Is recognized as a thought leader within the company
Prepares information for Executive Leadership regarding opportunity status and reviews any challenges:
Shares client feedback with appropriate CDW stakeholders to continuously improve our solutions and implementations
Conducts reviews at the client, to obtain feedback on CDW performance
Incorporates feedback from reviews to recognize good performance and address performance gaps
Provides a high-level interface to other departments and organizations within the company to understand their business needs and requirements, setting clear expectations, and communicating solutions progress related to technology services initiatives:
Leads the adoption of organizational changes at CDW using best practices for managing and communicating change.
Financial Management
Works with Accounting and Services Operations personnel to ensure accurate resource accounting
Employs a holistic view of the client and develops long-term strategic account plans utilizing CDW tools and methods
Leads the identification and qualification of client opportunities in order to expand our footprint at the client
Stays informed of the ITC-PS financial performance and business objectives Applies an understanding of engagement economics to achieve CDW financial objectives
Conducts periodic business reviews with Executive leadership Monitors engagement pipeline, accurately... For full info follow application link.
CDW is an affirmative action/equal opportunity employer committed to a diverse and inclusive workplace.
