at CrowdStrike, Inc. in Springfield, Illinois, United States
Job Description
CrowdStrike, Inc.Full time
R18492
About the Role:
The CrowdStrike Counter Adversary Operations (CAO) team is seeking a customer-centric individual to act as a regional advisor to CAO Elite customers. Client Success Advisors (CSA) achieve success by delighting our clients throughout the customer lifecycle experience, creating and maintaining relationships with key stakeholders, managing improvement initiatives, improving customer retention, being obsessed with our customers and partners, and handling client related tasks such as onboarding/offboarding.
In this role, you’ll work with new and existing clients, internal teams, and strategic partners, to support and build on the best-in-class globally managed all source intelligence and threat hunting service provided by CAO Elite. you will take responsibility for proof of value demonstrations, client escalations, customer engagements, and above all – ensuring our partners and clients are getting the most value out of the CAO Elite service.
What You’ll Do:
Work directly with new clients through the onboarding lifecycle and ensure the successful operationalization of Counter Adversary Elite.
Liaise with teams both inside and outside of CAO to ensure customer satisfaction and maintain the integrity of the service.
Improve partnerships with 'at-risk' customers and identify opportunities to increase customer satisfaction.
Develop, analyze, and manage customer metrics and reporting to identify potential team performance or health issues.
Identify renewal risks and collaborate with internal teams to remediate and ensure a successful renewal.
Ensure customer success through proactive check-ins, surveys, and feedback. Engage in customer renewal meetings, and metrics review.
Assess client's usage/interaction with Counter Adversary Operations Elite and ensure clients are maximizing their return-on-investment.
What You’ll Need:
Required:
Prior experience in a customer engagement role or consulting, ideally related to EDR.
Demonstrable experience of working in a client-facing Cybersecurity role.
Proven ability to convey technical concepts to both technical and executive level stakeholders.
Excel at developing and maintaining relationships with customer and partner organizations, as well as key internal stakeholders and interdisciplinary teams.
Ability to work and collaborate with teams in different time zones.
Ability to demonstrate practical knowledge of all source intelligence, security research, and threat hunting concepts and methodologies.
Prior experience in one (1) or more of the following areas:
Security Operations
Incident Response
Consulting
Malware analysis
Penetration testing
Threat hunting
Information security consulting
All Source Threat Intelligence
Preferred:
Bachelor’s degree in information security or related discipline or the equivalent of four (4) years or more in the industry as job experience
Experience with automation, JIRA, or project management concepts.
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CrowdStrike, Inc. is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by law.
