Emergency Assistance Caseworker

at The Salvation Army USA Central Territory in Elgin, Illinois, United States

Job Description

THE SALVATION ARMY
NORTH & CENTRAL ILLINOIS DIVISION
ELGIN CORPS
POSITION DESCRIPTION

POSITION TITLE: Emergency Assistance Caseworker
LOCATION/DEPT: Elgin Corps
REPORTS TO: Social Services Coordinator
FLSA CATEGORY: Non-Exempt
STATUS TYPE: RPT

OUTCOMES
This position requires the employee to appropriately help all who come to the Corps center for socio-economic and possibly physical and spiritual needs. Employee also provides material assistance based upon available resources and offers information as it available through interagency and/or networking partnerships.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Direct Client Services (60%)
Interviews persons requesting assistance, to assess their need. Obtains background information from client and makes assessment.
Develops service plan with the individual or family to identify service needs and goals. Collaborates with area agencies involved with client in implementing service plan.
Returns phone calls of clients that leave messages and assesses how The Salvation Army may help.
Grants material assistance based upon need and as a part of a total service plan. Verifies eligibility. Document income, expenses, and family size.
Distributes utility and rental assistance according to established program policies. (Nicor, Sharing, Pathway of Hope, FEMA, etc.). Makes referrals, based upon need and as a part of the total service plan. Makes specific arrangements for client to apply for additional resources, when appropriate. Refers individuals/families to:
Other area agencies/services.
Other corps services (Sunday services, Character Building, etc.).
Other Salvation Army services for longer term help (i.e. Salvation Army Evangeline Booth Lodge, Family & Community Services, Harbor Light Center, etc.).
Maintains concise comprehensive written case records on all clients requesting assistance, including FEMA, utility assistance programs, Pathway of Hope, and seasonal Christmas assistance. Consistently updates interviewer's notes on SIMS database. Interviewer's notes include assessment, service plan, assistance given, and referrals made.
Assists with food pantry and home goods pantry operations including running the pantries during operating hours, restocking pantries, and reporting to supervisor when additional products are needed.
Administration (40%)
Maintains and processes proper documentation for all FEMA expenditures.
Is responsible for the thoroughness and accuracy of daily and monthly Salvation Army casework statistics and additional program statistics, required by funding sources.
Organizes time and manages job so that maximum service is given to clients and job performance meets corps quantitative standards.
Other Duties
Performs other duties, as assigned by the Corps Officer(s) and Social Service Coordinator.
REPORTING RELATIONSHIPS
Under general supervision of the Corps Officer. This position reports directly to the Social Services Coordinator.

This individual also relates to, and interacts with, a wide range of contacts both within and outside the Salvation Army. In these contacts, they act as a representative of the Army and its mission.

PERFORMANCE MEASUREMENTS
This individual will be evaluated on how effectively the outcomes of this position are achieved, as well as timeliness and accuracy of accomplishing assigned goals will be reviewed.

A 30, 60, and 90-day performance review will be conducted.

EDUCATION/EXPERIENCE
Minimum of a High School degree or its equivalent.
Participation in continued training and educational programming in order to enhance job competencies and to meet Certification requirement.
Additional training such as AS/AA or BA/BS social work, sociology or human services preferred.
Fluent in English and Spanish. Professional written and verbal communication skills in Standard English and Spanish, preferred.
COMPETENCIES
All social services workers/social services staff will be required to complete the Central Territory Caseworker certification program.
Cultural sensitivity with an interest in providing direct services to persons of various ethnic, racial, religious, and social backgrounds.
Friendly with excellent communication (verbal and written) and interpersonal skills, using diplomacy and good judgment.
Integrity with the ability to work with confidential material.
Problem solving... For full info follow application link.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.