Patient Access Representative I

at NorthShore University Health System in Chicago, Illinois, United States

Job Description

Patient Accounts Specialist I
Position Highlights:
Position: Patient Accounts Specialist I
Location: Swedish Hospital - Chicago, IL
Part-Time (20 hours per week
Hours: Every other weekend 11am - 11pm, every other Thursday 3p - 11pm, every other Monday 3p - 11pm
Travel: n/a

Greets and assists all patients, visitors, physicians and employees in a friendly, courteous and professional manner. Accurately and efficiently completes registration for patients in Admitting, Outpatient Registration and in the Emergency Department. Verifies demographic information, insurance benefits and eligibility. Explains consent form, including release of information, financial responsibility, privacy notice. Takes payments, or refers patients to credit services to make arrangements, and informs patients of financial assistance procedures as appropriate. Works effectively as part of a team, in the department and with other hospital department staffs including nursing, patient care areas, support and financial services.

What you will do:
Demonstrates a commitment to the mission of Swedish Covenant Hospital and demonstrates a service orientation and adheres to all responsibilities and standards of the Hospital.
Greets and assists all patients, visitors, physicians and employees promptly and in a friendly, courteous and professional manner. Directs or escorts patients and visitors to appropriate room, department, or location
Accurately and efficiently completes patient registration, all other Meditech routines and other system processes, as defined by job assignment (Admitting, Outpatient Registration, Emergency Department) in a timely manner, in person or by phone
Verifies insurance benefits and eligibility. When applicable, pre-authorizes and/or obtains referrals to assure reimbursement and minimize denials. Collects payments, co-payments and deposits. Documents appropriately in the B/AR system.
Explains consent forms thoroughly. Uses interpretive services when appropriate. Obtains signatures. Completes and distributes all paperwork appropriately.
Completes and maintains logs, lists and other statistical information.
Works effectively as a member of the team. Demonstrates flexibility with schedule. Is proficient in registering all patient types. Seeks additional responsibilities.
Uses excellent judgment to notify management of all unusual occurrences or situations requiring management attention or action.

What you will need:
Education and Experience:
* Minimum high school graduate or equivalent; prefer minimum one year college course work.
* Minimum six months experience in hospital or clinic registration/admitting, scheduling, patient financial services or medical records departments, or in a medical/physician practice setting.
Knowledge and Skills:
* Excellent interpersonal communication and customer service skills.
* Ability to interact and communicate positively and effectively with multiple departments.
* Good working knowledge of basic medical terminology and anatomy.
* Knowledge of clinical office or department general policies and practices.
* Keyboarding at 45wpm.
* Good working knowledge of computers.
* Knowledge of Medicare, Public Aid, and managed care payment and reimbursement requirements.
* Ability to use good judgement and utilize independent decision-making skills to effectively problem-solve, resolve issues and facilitate department efficiency and productivity.
* Ability to prioritize and organize tasks, and to maintain flexibility in response to constantly changing demands.

Benefits:
Career Pathways to Promote Professional Growth and Development
Various Medical, Dental, Pet and Vision options
Tuition Reimbursement
Free Parking
Wellness Program Savings Plan
Health Savings Account Options
Retirement Options with Company Match
Paid Time Off and Holiday Pay
Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit .

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website () to better understand how... For full info follow application link.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.