at Sysmex America, Inc in Mundelein, Illinois, United States
Job Description
Specialist, Learning Management Systems
Job Location(s)
US
# of Openings
1
Job ID
2024-3893
Category
Customer Training - Virtual Training
Travel
25%
Overview
Find a Better Way...
...to use your skills and experience.
This is the time to let your talent come to life. To maximize your knowledge and use it for the greater good. To work with the best professionals using state-of-the-art technology, and improve lives with your innovative ideas and ambitious dreams. Find a better way: the Sysmex Way.
...to improve the lives of others.
Headquartered in Kobe, Japan, Sysmex is located in Lincolnshire, Illinois. Renowned worldwide for the very finest in quality, innovative diagnostic equipment and information-management systems, we apply science to enhance the quality of life on a global scale. Our agile, resourceful team is committed to realizing critical breakthroughs in laboratory diagnostics, information technology, workflow analysis and life sciences for the clinical laboratory.
...to build a promising future.
Responsibilities
We currently have a great opportunity available for a Specialist, Learning Management Systems. The Learning Management Systems Specialist is responsible for administration, reporting, management, and optimization of all Learning Management Systems used to facilitate product training for Sysmex associates, distributors, biomedical engineers, and end-user customers. Partners with a team of Learning Professionals to identify and implement solutions to deliver a high-quality experience for users in support of Sysmex's diverse portfolio of clinical laboratory diagnostic and software products. Works closely with instructional designers and studio team on new and novel technologies to deliver training. Collaborates with regional system administrators to maintain consistent look and feel across all platforms, including availability of training content, specific and localized for the intended audiences. Collaborates with the customer facing training managers and internal associate training managers to optimize the system and ensure proper documentation and reporting is available for audit purposes.
Essential Duties and Responsibilities:
1. Serve as the administrator of all learning management systems used for training Sysmex associates, distributors, biomedical engineers and end-user customers. Manage training catalogs, ensuring accuracy of content, metadata, audiences, and permissions. Be responsible for the overall image, appearance, and accessibility of the domain.
2. Work with Sr. Coordinator, Customer Training, Training Operation Specialist, and the Sr. Training Operational Analyst to maintain the catalog of course offerings, learning paths, and live events. Ensuring the accuracy of information presented to our learning audience. Administer training activities according to the local training schedule and needs.
3. Create and design course landing pages according to an enhanced digital training concept featuring multimedia interactive elements and respecting a structured syllabus.
4. Participates in global governance team and works to ensure the LMS delivers on the mission to provide Sysmex associates and business partners the highest quality training experience.
5. Interface with end-users in troubleshooting issues. Recognize and act quickly to resolve issues that may appear when it comes to course design, its configuration or infrastructure, software "bugs" and unexpected errors. Persistent in working through to a complete solution. Work with 2nd level support when needed, communicating pertinent information to leadership and appropriate stakeholders. Utilize sound judgement to analyze, interpret, and make recommendations in resolving non-routine issues.
6. Work with the Instructional Design team to enhance the learner experience via next practice instructional design processes and the use of learning technology solutions.
7. Support external integrations for all learning management systems including implementation, maintenance and troubleshooting of these connections and the data transmitted.
8. Works with customer facing training managers and internal associate training managers in the design and delivery of reports to extract and analyze data in support of key business metrics. Generate reports from various systems and provides analysis to business users to identify business insights and areas for improvement.
9. Partner with local and global training team to incorporate measurement strategies into each program hosted in the LMS to assess effectiveness of content, delivery method, timing/pace, and relevancy. Define key metrics to measure learner satisfaction, knowledge transfer, behavior change, and business results expected because of training.
10. Other duties as requested.
Travel Percentage: 20%
Physical Demands: Light physical effort. Routine handling of objects up to 20 pounds;... For full info follow application link.
