Project Manager - R0028244

at Epiq eDiscovery Solutions, Inc. in Chicago, Illinois, United States

Job Description

It's fun to work at a company where people truly believe in what theyare doing!

Job Description:

An EMS Project Manager (PM) will serve to be the primary point of contact and case consultant for clients interacting with Epiq EMS group on their e-discovery projects. The PM will also train and manage a team of individuals who will work together with the PM to service a particular queue of clients. The PMs duties will include serving as the primary keeper of client and project information for his or her project queue and interacting with other departments within Iris to find and implement the best solutions for client needs.

Principal Job Responsibilities:

• Discover and interpret the needs of clients
• Consult with client on the proper methodology to achieve their goals using Iriss suite of services
• Manage Iris internal processes to achieve client goals by communicating with process managers in other departments to guide the overall project through Iris
• Represent Iris in relationships with clients and third parties involved in providing services to those clients
• Monitor the work of other Client Services (CS) team members in their efforts to meet client needs
• Report on project and team information to Regional CS Manager in order to best manage workloads and service needs throughout Iris departments

Desired Qualifications and Skills:

• Experience with the specifications of multiple processing and hosting platforms
• Excellent written and verbal communication skills
• Strong problem-solving ability and adaptability
• Highly organized and able to manage multiple processes
• Availability to work extended hours as needed when client project loads increase
• Ability to effectively communicate complex technical solutions to non-technical audiences
• Possess excellent customer service, interpersonal and communication skills
• Ability to manage multiple tasks with excellent follow through, professional communication, and attention to detail
• Proven ability to work well in a team based environment

Education & Certifications:

• Minimum of 3 years experience in e-discovery environment; hosting services are a significantplus
• Industry qualifications such as Relativity Certified Administrator or Relativity Certified Administrator Analytics Expert is a plus

Work Conditions:

• Available to work on-call periodically through the week and occasional weekends

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiqs policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individuals race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiqs policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law...

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity