SAP Support Specialist

at Richard Wolf Medical Instruments Corporation in Vernon Hills, Illinois, United States

Job Description

Richard Wolf Medical Instruments Corporation is currently seeking an SAP Support Specialist. The SAP Support Specialist provides first-class, team- and results-oriented customer service to key users and end users; supporting them in their day-to-day activities within SAP modules and SAP-attached applications. This position reports administratively to the Revenue Accounting & IS Manager, as well as functionally to the SAP Support Specialist Level III for direction on day-to-day activities.

REQUIREMENTS AND RESPONSIBILITIES:

Applies systems analysis techniques and procedures to ensure maximum uptime for SAP users.
Involved with hardware-, software- and systems functional specifications for SAP and attached applications, such as C4C/CRM systems, external sales portals and the like.
Analyses, tests and resolves technical issues with SAP and SAP-attached applications, including prototypes and new version releases.
Works closely with the SAP Support Specialist Level III for timely and satisfactory completion of reporting tasks. Accurate preparation of reports with attention to details.
Works closely with SAP Support Specialist Level III for troubleshooting and resolving error messages, handle proper user authorization, and discussion solutions as it pertains to general problem solving for RWMIC SAP modules. The ability to research and answer questions using available resources is essential.
Responsible for the development and revision of Standard Operating Procedures (SOPs) related to generation of reports.
Assists with initial and ongoing individual training as well as functional cross training of team members on all SAP modules and SAP-attached applications.
Responsible for tracking and documenting requests, user interactions and resolutions by using a "service ticket" in the IT software program.

ADDITIONAL RESPONSIBILITIES:
Responsible for monthly activity reports about user activity, problems, new developments, and ad hoc requested reports.
Aware of and comply with the RWMIC Quality Manual and applicable laws and regulations as they apply to this job type/position
Complete all planned Quality & Compliance training within the defined deadlines
Other duties as assigned by Revenue Accounting & IS Manager.

QUALIFICATIONS:
B.A. or B.S. in technical or business field required.
Minimum of 3 years of working knowledge of fundamental operations of SAP SD and CS software modules required.
Advanced skills with MS Office products, specifically Excel and Pivot tables
Ability to adapt to changing schedules and multiple work plans; extremely organized and flexible.
High tolerance of stressful situations.
Excellent verbal and written communication skills.
Ability to work effectively independent as well as part of a team.
Experience with and understanding of cross-cultural differences and the ability to work within this environment is crucial for successful employment.
The following physical demands are required:
Stand/Sit/Walk 8 hours per day
RWMIC offers annual Immunizations for Hep B and Flu Shots to all RWMIC employees. RWMIC employees have the responsibility to themselves and the company to consider receiving these immunizations.
All RWMIC Employees have the responsibility to themselves and the company to work safely.
We offer competitive wages and a comprehensive benefits package, which includes:
401 (k) Retirement Savings Plan and Trust w/Matching Program
Medical Insurance, Dental and Vision Insurance
Paid Holidays
Paid Vacation
Paid Sick/Personal Days
Flex Time
Tuition Reimbursement
Life Insurance
Disability Insurance
At Richard Wolf, we believe in creating a workplace where everyone has the opportunity to thrive. We are committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, status as a protected veteran, or any other legally protected status. We celebrate diversity and welcome all qualified candidates to apply for open positions.

At Richard Wolf Medical Instruments Corporation (“RWMIC”), we are committed to maintaining an environment of Equal Opportunity and Affirmative Action.