Customer Support Representative (Independent Contr

at Wolfram Research, Inc. in Champaign, Illinois, United States

Job Description

Job title: Customer Support Representative
Wolfram, creator of Mathematica, Wolfram|Alpha and Wolfram Language, has an opening for a Customer Support Representative in its Customer Support department. The ideal candidate for this position will be a high-energy, attentive-to-detail, multitasking individual who can balance quality and quantity. Hours for this position are Monday-Friday, 8am to 5pm Central Time. The Customer Support Representative is responsible for communication, order entry and administrative tasks for the Customer Support department.
Responsibilities
Communicating with customers via:
Phone
Email
Cases
Chat
Assisting customers with:
Basic product installation
Product access and activation
Phone orders
Product and course registration
Supporting internal teams by:
Assisting Sales with customer inquiries
Handling calls from Sales related to order placement
Processing orders received from customers and Sales within our business system
Qualifications
Proficiency in English with excellent written and verbal communication skills
A minimum of a two-year degree or a high-school diploma and equivalent experience
Two to four years of experience in a customer service environment
Exceptional organizational and time-management skills
Computer literacy and a willingness to acquire additional skills as deemed necessary
Enjoys working with people and solving problems
Willingness to go the extra mile to assist customers
Preferred qualifications
Experience with database systems
Location: Fully remote and seeking candidates from Argentina, Chile, Colombia, Ecuador, Mexico and Peru
Job type: Full time (40 hours per week)/Independent Contractor
Salary: Dependent on location, candidate's background and experience
Reporting to: Customer Support Manager

Wolfram is an equal opportunity employer and values diversity at its company. Women, people of color, members of the LGBTQ community, individuals with disabilities and veterans are strongly encouraged to apply.