Director of Customer Success

at Alight Solutions LLC in Chicago, Illinois, United States

Job Description

Are you passionate about building relationships and ensuring company success?Do you love leading and motivating successful teams?

Our Story
At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."

Our Values
Champion People - be empathetic and help create a place where everyone belongs.
Grow with purpose - be inspired by our higher calling of improving lives.
Be Alight - act with integrity, be real and empower others.

It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

About the Role
As the Senior Client Success Executive, you will manage strategic partnership channels and a book of business. Your main focus will be ensuring satisfaction and retention of Alight services. You will collaborate with key stakeholders to provide strategic direction and engagement. You will also work with leadership to identify opportunities for expanding Alight's service footprint and boosting revenue.

Responsibilities
Overseeing the overall client retention, satisfaction and growth of all clients under the assigned strategic channel.
Serving as a strategic advisor to employers, consultants, and partners under the assigned strategic channel.
Providing strategic development, execution, and problem solving to define concrete solutions.
Overseeing the renewal strategy development, packaging, presentation, and negotiation activities to retain channel partnerships. Partner with other enterprise leaders on renewal strategies for clients with multiple products and services.
Managing and delivering regular updates with channel partners and key stakeholders internally and externally.
Providing leadership and guidance to the Client Success Executive (CSE) and Client Success Manager (CSM).
Assisting Client Success leadership in mentoring team to ensure best practices are followed by Client Facing associates.
Establishing and/improving positive strategic relationships with senior client executives and the client team. Owning development and execution of compelling business cases and comprehensive reporting to clients and broker/consultant partners.

Requirements
10+ years of individual success in account management/client success within either a carrier,consulting/brokerage firm or healthcare vendor.
Demonstrate a successful track record managing partner relationships and large (10,000+ lives) employer accounts.
Able to understand and develop financial projections/P&L, as well as other performance metrics
Possess organizational, management, administrative and human relations skills in which exhibit maturity, leadership, sensitivity, and teamwork.
Display negotiation and leveraging skills. Must be persuasive and tactful when negotiating and dealing with consultants/brokers, team members, peers, and superiors.
Demonstrate success meeting goals/targets and managing a complex book of business.
Possess ability to facilitate and guide strategic planning discussion to help clients define key health plan objectives.
Demonstrate the capacity to listen, inquire, clarify, and translate strategic discussion into a measurable plan of action.
Possess deep customer success and Health Plan expertise with a client-first mentality to achieve business goals

Flexible Working
So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.

Benefits
We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave,... For full info follow application link.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an