CSG Product Senior Manager

at Salesforce in Chicago, Illinois, United States

Job Description

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Job CategoryCustomer Success

Job Details

About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

As an Education Product Manager, you will be at the forefront of shaping the future of learning experiences. Your role is pivotal in bridging the gap between educational needs and innovative product development. You will collaborate closely with cross-functional teams to create and refine products that empower learners within our customer success plans. This role will contribute and need to have a point of view in the overall next steps in customer expertise portfolio/ intersections: i.e.: ATP's , Education Credits, the future of how our learners consume training and a Point of View on content modularity.

Responsibilities:

Product Strategy: Develop a deep understanding of market trends, user needs, and competitive landscape to drive the strategic direction of educational products.

Product Development: Lead the end-to-end product development lifecycle, from ideation to launch, ensuring alignment with organizational goals and user requirements.

User-Centric Design: Advocate for user-centered design principles, conducting research, user testing, and feedback analysis to continually enhance product usability and effectiveness.

Cross-Functional Collaboration: Collaborate effectively with stakeholders across departments, including marketing, sales, and customer support, to ensure seamless product integration and go-to-market strategies.

Data-Driven Decision Making: Utilize data analytics and user metrics to monitor product performance, identify areas for improvement, and make informed decisions to optimize product success.

Continuous Improvement: Stay abreast of emerging technologies, pedagogical trends, and industry best practices to drive continuous improvement and innovation in educational products.

Project Management: Manage project timelines, resources, and budgets effectively to ensure timely delivery of high-quality products within scope.

Requirements:

Educational Background: Bachelor's degree

Master's degree or relevant certifications are a plus.

Product Management Experience: Proven track record 8-10- years in education services product management roles

Technical Proficiency: Strong technical aptitude and familiarity with software development methodologies, UX/UI principles, and agile project management practices.

Analytical Skills: Excellent analytical and problem-solving skills, with the ability to translate data insights into actionable product enhancements.

Communication Skills: Exceptional verbal and written communication skills, with the ability to articulate complex ideas and influence stakeholders at all levels.

Collaborative Spirit: A team player who thrives in a collaborative environment, with demonstrated experience working effectively with cross-functional teams.

Passion for Education: Genuine passion for education and a commitment to driving positive impact through innovative learning solutions.

Adaptability: Ability to adapt to rapidly changing priorities and thrive in a fast-paced, dynamic environment.

Accommodations
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