at Health Care Service Corporation in Chicago, Illinois, United States
Job Description
At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.
Come join us and be part of a purpose driven company who is invested in your future!
Job Summary
This Position Is Responsible For Working With Business Partners, Coordinating And Providing End-To-End Support For All Activities Related To Group Setup Activities, Including But Not Limited To, Quoting, New Group, Renewal And Account Maintenance For Standard Product Markets. This Position Is Also Responsible For Resolving Escalated Issues, Interacting With Underwriting To Mediate Risk, And Assist With Projects, Initiatives Or Process Reviews.
Job Purpose (Enterprise Medicaid Enrollment):
This position is responsible for supporting the coordination of end-to-end activities related to membership account maintenance for the Medicaid enrollment process. This position is also responsible for resolving escalated issues, assist with project, initiative, or process reviews
Required Job Qualifications (Enterprise Medicaid Enrollment):
Bachelor degree OR 4 years of business experience in one or more of the following areas: marketing, corporate customer service, business processes, insurance administration or benefits administration
PC proficiency to include Word, Excel and PowerPoint
Effective verbal and written communication skills to interact with agents/producers, vendors and other internal/external customers, with ability to clearly articulate and compose correspondence tailored to customers and coordinate services with other departments
Organizational skills and detail-oriented
Analytical and mathematical skills
Strong problem-solving skills, which include the ability to factor in risks and understand the potential impact of particular actions to the subscriber, group and all segments of our company
Ability to consume and apply training materials, processes, procedures at an accelerated pace
Flexibility and ability to learn and work complex, new or multiple workloads
Preferred Job Qualifications (Enterprise Medicaid Enrollment):
Knowledge of Medicaid member enrollment/eligibility file intake process
Medicaid operations experience
Experience/knowledge of Medicaid contracts
* This position requires you to be onsite 3 days/week
Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!
HCSC Employment Statement:
HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
