Banker Support Representative - 24985

at Wintrust Financial Corporation in Rosemont, Illinois, United States

Job Description

Wintrust is a financial holding company with approximately $50 billion assets under management and traded on the NASDAQ:WTFC. Built on the "HAVE IT ALL" model, Wintrust offers sophisticated technology and resources of a large bank while focusing on providing service-based community banking to each and every customer. Wintrust operates fifteen community bank subsidiaries with over 170 banking locations in the greater Chicago and southern Wisconsin market areas. Additionally, Wintrust operates various non-bank business units including commercial and life insurance premium financing, short-term accounts receivable financing, out-sourced administrative services, mortgage origination and purchase, wealth management services and qualified intermediary services for tax-deferred exchanges.

Why join us?

• An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 9 years) and Employee Recommended award by the Globe & Mail (past 6 years).

• Competitive pay and annual discretionary bonus eligible.

• Comprehensive benefit package including medical, dental, vision, life, paid time off, a 401k plan with a generous company match and tuition reimbursement to name a few.

• Family-friendly work hours.

• With 175+ community bank locations, we offer opportunities to grow and develop in your career.

• Promote from within culture.

Why join this team?

• We have a culture that encourages an entrepreneurial spirit.

• We offer multiple opportunities for development and upward mobility.

Position Overview:

As a member of the Contact Center Bankers Support Team; this position is accountable for delivering best-in-class customer service both internally and externally via telephone and electronic channels in a fast-paced, goal driven, multi-media contact center.

What you will be doing:

• Solve both internal and external customer inquiries, complaints, and requests by using a single point of contact resolution utilizing solid knowledge of the banks processes, procedures, and electronic systems, while identifying potential systemic problems.

• Coordinate and assist in resolving deposit, loan, treasury management and other line-of-business related issues in response to customer inquiries and escalate to the appropriate operational department contact for resolution.

• Advise and train internal customers via Branch Support Services, i.e., educate on processes/procedures/systems, recommend on customer resolution.

• Accountable for working cross-functionally with other banking groups to maximize effectiveness; and strong knowledge that reflects current business strategy, business requirements, and supports the desired customer experience across multiple lines of business.

Qualifications:

• 0-3 years of relevant experience

• Previous bank or branch experience preferred

• Advanced computer skills

From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To be Chicagos Bank and Wisconsin's Bank, we need to reflect that diversity both in all the communities we serve, the people we employ, the organizations we work with, and our banking and lending practices. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified...

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity