AV & IT Technican

at The Salvation Army USA Central Territory in Chicago, Illinois, United States

Job Description

The Salvation Army
North and Central Illinois Division
Ray & Joan Kroc Corps Community Center - Chicago
Position Description
POSITION TITLE: AV & IT Technician
LOCATION/DEPT: Ray & Joan Kroc Corps Community Center
REPORTS to (TITLE):  Business Director & Congregational Life Officer
Position Ranking: RFT Non exempt
MISSION
The Salvation Army Ray and Joan Kroc Corps Community Center of Chicago exists to express the mission and ministry of The Salvation Army through a safe, enriching and sacred environment where all individuals have access to opportunities to reach their physical, intellectual, social and spiritual potential. The Vision of the Chicago Kroc Center is to touch individuals, families and seniors of the Southside with: Community - Wellness - Excellence - Character - Faith.

OUTCOMES
The Audio Visual & Information Technology Technician at the RJKCCC will give support in the day-to-day operations by addressing all AV and IT needs and maintaining Information Technology at the optimal level for the Center. Under the guidance, collaboration and direction of our Divisional IT team, technology support include: computers, networks, electronic media systems, copier network systems, sound board, security cameras, media storage systems, phone systems, memberships program, and coordination with electronic voice mail and security systems.
The AV & IT Technician will be available to operate AV equipment needs in the Center. This individual may teach classes in IT and AV as assigned.

ESSENTIAL DUTIES and RESPONSIBILITIES:
Technology Support
Support and maintain audio/video/IT systems at the RJKCCC.
Assist presenters and educators with sound, vision, and multimedia needs.
Worship Services and other Congregational Life activities
Event Rentals
Programs classes and business meetings
Support PC hardware platforms, MS Windows client connectivity and other duties as needed.
Support Windows Operating Systems, MS Office Applications, TCP/IP and basic Ethernet networking.
Provide assistance and support to Help Desk Personnel.
Provide assistance and support for telephones, network systems and voice mail.
Provide excellent, basic computer troubleshooting for all Kroc staff as needed.
Assist marketing department with any basic website management and operation.
Assist in the inventory, storage and maintenance of all audio/IT/copier equipment.
Work closely with IT department in securing up-to-date and replacement needs.
Assist in the training and operations of the audiovisual equipment throughout the facility as needed.
Working Relationships
Work in a cooperative manner with the other staff members at RJKCCC.
Maintain clear channels of communication between Kroc Leadership and Divisional IT team
Attend all scheduled staff meetings as assigned and requested.
Maintain a safe working environment.
Report all problems to direct supervisor
Maintain cleanliness of areas as work is performed
Uphold the safety guidelines outlined in the Kroc Emergency Response Plan
Perform other assignments/duties as directed.
RELATIONSHIPS
In contacts related to this position's duties this individual acts as a representative of The SalvationArmy and its mission.

SUPERVISION RECEIVED
Under general supervision of the Business Director and Congregational Life Officer.
This position will work closely with the Events Manager, Marketing Manager, and staff.This individual relates to, and interacts with, a wide range of contacts both within and outside The Salvation Army including, but not limited to:outside contacts, vendors, rental applicants, Kroc staff, members, and guests. In these contacts, they act as a representative of The Salvation Army and its mission.
PERFORMANCE MEASURES
This individual will be evaluated on how effectively the outcomes of this position are achieved as well as the timeliness, accuracy and completeness of accomplishing assigned goals.
An evaluation of how effectively others respond to the services being provided will also be done.

EDUCATION/ EXPERIENCE
Bachelor's degree in the field of Information Systems, preferred.
Extensive knowledge of Microsoft Office.
1+ years of experience in supporting A/V and IT equipment and software preferred.
Club automation or equivalent experience preferred.
COMPETENCIES
The demonstrated ability to provide a high level of service to users... For full info follow application link.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.