at Salesforce in Chicago, Illinois, United States
Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job CategoryCustomer Success
Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
Role Description
For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled experts, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.
The Customer Success Manager serves as a named resource and partner for the Salesforce Signature customer organizations. They orchestrate all deliverables their customer is entitled to, including coordinating the day-to-day customer Signature experience from onboarding through Signature contract renewal and growth opportunities. They develop deep relationships with their customers' team members and pair that with relevant industry knowledge to improve implementation health. This role will also partner across Salesforce to provide a unified Signature experience for their customers.
The Customer Success Manager in the Public Sector operating unit supports federal civilian signature customers. They understand that supporting government customers requires a comprehensive understanding of government processes, regulations, and compliance requirements. The must possess a US Citizenship as they will be supporting government agencies using Salesforce GovCloud. Strong problem-solving abilities are necessary for navigating public sector challenges and finding innovative solutions.
Your Impact
Effectively aligns with and manages both Business & Technical Stakeholders around customer goals ensuring value is delivered through Signature
Salesforce Core Product expertise as well as industry-relevant expertise
Single point of customer relationship accountability covering only Signature-entitled customers building and maintaining strong, trusted relationships
Authority in orchestrating technical resources & delivering technical information
Drives Customer Success Score metrics for customers and handles Escalations and Red Accounts
Possesses basic knowledge of customer's tech stack and relevant Salesforce certifications
Preferred Qualifications & Skills
Experienced professional with 5+ years of relevant industry expertise in Customer Success, SaaS platform use or project leadership, Technology Consulting, and/or Solutions Architecture
Strong knowledge of Salesforce product and platform features, capabilities, and use cases
Salesforce product certifications are strongly desired (Salesforce Administrator, Sales Cloud Consultant, Service Cloud consultant , Salesforce AI Associate, and any other relevant Salesforce certifications).
Strong consultative skills, deep curiosity, and confirmed results working as a Trusted Advisor to drive business value for customers
Outstanding communication and presentation skills with a demonstrated track record of... For full info follow application link.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
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