at Mercy Health Corporation (Mercyhealth) in Crystal LakeCrystal Lake, Illinois, United States
Job Description
Overview
Individual who act as the central point of communication among patients, partners and providers; responsible for providing front line activities to include registration, and overall support services to patients and guests. Operates multiline telephone system to answer incoming calls and directs callers to appropriate personnel by performing the following duties. May be asked to work flexible hours and overtime during peak periods. May be asked to flex hours/shift as needed to support the needs of the department. Performs applications on PACS (Radiology image storage system). Operates the radiology information systems. Review and print schedules. Assists with patient exams as requested by technologist, nurse and/or physician.
Responsibilities
Essential Duties and Responsibilities
N/A
Culture of Excellence Behavior Expectations
To perform the job successfully, an individual should demonstrate the following behavior expectations:
Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.
Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.
Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.
Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.
Education and Experience
High School diploma or equivalent
Customer Service experience required
Previous medical reception experience preferred.
Medical terminology preferred
Radiant/Cadence experience preferred
Certification and Licensure
CPR within 90 days
Skills and Abilities
Basic knowledge of keyboard skills and medical terminology preferred.
Good interpersonal & written communication skills.
Basic knowledge of Epic preferred.
Special Physical Demands
The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.
This is considered heavy work due to Radiology Transport duties. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit and taste or smell. The employee must regularly lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust. Manual dexterity needed to operate telephone and keyboard.
Level of Supervision
Some independent judgment is required, but alternatives are limited by standard practices or procedures.
Supervises
There are no supervision duties.
EOE&AA/M/F/Vet/Disabled. Mercy is an equal employment opportunity employer functioning under Affirmative Action Plans.
