at NorthShore University Health System in Warrenville, Illinois, United States
Job Description
Position Highlights:
Position: Patient Scheduling Representative - Central Scheduling
Location: Warrenville, IL
Full Time
Hours: Monday-Friday 9:30am-6:00pm and 2 Saturdays (8 am-12 pm) per quarter. Possibility to work remote or hybrid schedule after 4 months of training and must meet all productivity/quality metrics.(Must reside in Illinois)
What you will need:
High School Diploma or GED,BILINGUAL SPANISHpreferred but no required
* Minimum one year of physician office experience or Customer Service experience
* Strong organizational skills, a multi tasker andable to adapt to change when needed
* MUST BE ABLE TO TYPE AT LEAST 30wpm.A typing assessmentwill be part of the interview.
* Completion of a medical terminology course and/or knowledge of physician office operationsis preferred
General Summary:
Providing GREAT customer service
Obtaining/Verifying demographic and insurance information
Scheduling/canceling/rescheduling appointments per protocol
Takes clear and concise messages and relays to the appropriate clinical staff. Having a questioning attitude to determine the urgency of the call to take proper action.
Must be multi-functional and adapt to changes when needed
Central scheduling Specialist must be comfortable sitting at a computer for long periods of time answering one call after another. The position uses a headset and dual monitors.
All interactions with patients are via phone/ in basket messages; no face to face contact other than co-workers
This call center position is a rewarding way to assist our patients by providing a safe, seamless, and personal experience with their healthcare needs.
Benefits:
Career Pathways to Promote Professional Growth and Development
Various Medical, Dental, and Vision options
Tuition Reimbursement
Free Parking at designated locations
Wellness Program Savings Plan
Health Savings Account Options
Retirement Options with Company Match
Paid Time Off and Holiday Pay
Community Involvement Opportunities
EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.
