Microsoft Licensing Specialist

at ConvergeOne in Bloomington, Minnesota, United States

Job Description

Microsoft Licensing Specialist
Job Locations

US-Virtual Office

Position Type 
Regular Full-Time  

Requisition ID 
2024-5918  

Category 
Information Technology
C1 Company Overview

C1: 1 Contact, 1 Connection, 1 Choice
C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.
So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Overview

Summary
This position will be a member of the Microsoft and Cloud Presales team, which focuses on Microsoft technologies. This role will have a deep focus on the Microsoft Volume Licensing and Microsoft Cloud Solutions Provider (CSP) Program. In a consultative manner, the Microsoft Licensing Specialist will advise, guide, and develop customer licensing solutions at an SMB and enterprise level. The Microsoft Licensing Specialist must be knowledgeable and passionate about guiding customers' adoption in all aspects of their adoption journey. This position will also be responsible for defining the customer requirements, delivering the proposed agreement, defining solutions, leveraging vendor relationships and tools, and defining potential professional services.

Responsibilities

Essential Functions
Ensures quotes, licensing contracts, and orders are completed accurately with established SLA's
Provides proactive communication to stakeholders on the status of contracts, quotes, and orders
Ensures customer compliance of contractual and licensing obligations
Understands the various compliance-related details of each part of the overall process
Manages and delivers quoting, contracts, orders, and amendments requests
Reconciles actual customer license seat usage against license agreements
Facilitates contract amendments between the customer and Sales Operations
Understands the business needs and unique requirements of the supported customer segment
Provides timely resolution of purchase order pricing, quoting or contract discrepancies
Responsible for identifying and resolving licensing issues including educating internal team members and customers
Fosters an environment of continuous improvement
Actively identifies workflow issues that impact the ability to properly support customers
Remains up-to-date and current with any Microsoft Licensing or process changes, both internally and externally
Qualifications

Required Qualifications
Currently holds or ability to earn one or all the following:
MS-900: Microsoft 365 Fundamentals
AZ-900: Microsoft Azure Fundamentals
GetLicenseReady Certification
5+ Years of Microsoft Selling experience
Familiarity with Microsoft licensing programs and terminology
High level of attention to detail
Proficient in MS Office tools: Outlook, Excel, PowerPoint, Word, Teams

Additional Information

C1 BENEFITS

* 401(k) Plan (35% match per dollar up to 10%)
* Medical Coverage (3 plan options, no network - all providers are covered, includes comprehensive member advocacy; & Kaiser CA plan option)
* HSA + Employer Contribution
* In-vitro Fertility (treatment coverage)
* Dental
* Vision
* FSA Plans
* Pre-tax Commuter Plans
* Employer-paid Life Insurance
* Employer-paid Short + Long Term Disability
* Paid Parental Leave (4 weeks at 100%)
* Employee Assistance Plan
* Voluntary Life Insurance
* Legal/ID Theft Plans
* TeleHealth Options
* Omada Health (healthy living solution)
* Travel Assistance
* Business Travel Accident Coverage
* Employer-paid Pet Telehealth
* Accident Insurance
* Critical Illness Insurance
* Hospital Indemnity Insurance
* Health Advocate
* Volunteer Time Off

Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any... For full info follow application link.

EOE of Minorities/Females/Vets/Disability