at Marquette Bank in Oak Forest, Illinois, United States
Job Description
Position Summary-Full Time
Operations Team Leader is responsible for the day to day teller operations of the branch.Ensures customers are served promptly and the department balances at the end of each business day.Must utilize knowledge and experience in exercising discretion and independent judgment in resolving problems and answering questions. Coordinates and oversees the implementation of Bank programs.
Responsibilities/Duties:
*Exercises the usual authority of a leader concerning the implementation of communication of corporate policies, programs and objectives related to the staffing, training, performance, promotions and career development of staff members.The emphasis is to ensure a customer focused staff that is compliant.
*Responsible for the direct supervision of the teller and senior teller staff.
*Responsible for the scheduling process of tellers.
*Approve teller transactions.
*Responsible for the opening and the closing of the branch.
*Balance all aspects of the branch such as cash, cash advance, vault, discipline, training & development and motivation of staff.
*Research and resolve teller differences.
*Perform the employee evaluation process for the teller department.
*Perform teller functions when not directly supervising.
*Evaluate and focus on the strengths and weakness of the teller staff and provide ongoing training and coaching.
*Conducts daily/weekly operations meetings with staff.
*Attends regularly scheduled meetings with Branch Sales Coordinator.
*Works in concert with the Branch Sales Coordinator to ensure attainment of the branch sales goals.
*Communicate, support and participates in outbound sales events.
*Provides timely reports and accurate monitoring of relevant data.
*Performs other duties as assigned.
Skills/Abilities Required:
A self-motivated, detailed individual with a thorough knowledge of the teller operations and the senior teller operations.
Must be versatile and possess excellent communication skills to interact with employees and customers.
Must know all security procedures pertaining to alarm systems, and pertaining to security. Must have thorough knowledge of vault balancing and ATM balancing.
Ability to inspire confidence, trust, and respect.Willing to further education in banking.
Prior management/supervisory experience involving Bank operations with an emphasis on the Teller area.
Strong oral presentation and written skills for both group and one on one situations involving customers and with employees in a management setting.
Strong leadership abilities to provide Teller team with motivational direction.
*Previous experience in teller work direction in the teller department and banking experience required.
*High level of customer service skills.
*High school diploma or equivalent.
EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities
Equal Opportunity Employer-Vet/Disability
