at GOODWILL INDS-SE WI & METRO CHICAGO in Great Lakes, Illinois, United States
Job Description
The Compliance and Eligibility Analyst is responsible for conducting in-depth and complex assessments of individuals with disabilities to determine their capability to function successfully in an unsupported and competitive work environment. Gathers and analyzes information from a variety of sources and submits thorough narrative reports that satisfy federal program eligibility requirements.
RESPONSIBILITY LEVEL:
Implements strategies to achieve the goals for the organization and AbilityOne program compliance. Implements, revises, and sustains policies, procedures and programs. Typically works on projects and initiatives that span 3 - 12 months.
PRINCIPAL DUTIES:
1. Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. May serve as a team member or subject matter expert on formal projects or within the department. Effectively engages in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change.
2. Problem Solving: Light supervision; works independently. Periodic review of work by manager or senior coworker. Solves problems of moderate to advanced complexity; able to identify root cause, interpret data and resolve issues.
3. Technical Skill: Understands and applies professional principles and skills within area of specialization to modify processes to resolve situations.
4. Community Engagement: Champions Goodwill's community engagement initiatives and serves as an ambassador for Goodwill in the wider community.
5. Gather and analyze information from a variety of sources to determine functional capabilities, identify possible accommodations and recommendations related to the employees' disabilities that support continued program eligibility.
6. Conduct reevaluations of all employees with disabilities within thirty days from hire and annually thereafter to determine their capabilities and ability to function successfully in an unsupported and competitive work environment.
7. Write and maintain accurate and professional narrative reports for all AbilityOne Program employees. Reports include summations of disability documentation, interviews, case notes, and other supporting documents and applied work supports and accommodations. In addition, reports must reflect exhibited symptoms and behaviors that correspond to the diagnosed disability or disabilities.
8. Develop strong working relationships with supervisors/managers and workforce development supervisors to help ascertain information needed to analyze individual employment eligibility and recommend appropriate training, supports, and accommodations to help the employee succeed on the job.
9. Gather and maintain confidential information while adhering to strict confidentiality standards.
10. Responsible for completing other duties/responsibilities as assigned.
REQUIREMENTS:
1. Two years of college education or experience equivalency, and a minimum of 3 years' experience.
2. Valid driver's license required.
3. Experience working with people with disabilities and job performance.
4. Ability to travel to multiple work sites on a daily basis and in a timely manner.
CORE CULTURAL COMPETENCIES:
1. Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.
2. Values...
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
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