at CDW LLC in Vernon Hills, Illinois, United States
Job Description
Fueled by our shared passion and expertise, CDW delivers innovative technology solutions for our customers. We're also committed to fostering an environment that embraces collaboration, celebrates integrity, inclusivity, and individuality, and paves the path for personal and professional growth. Experience a life in balance and join us on the journey forward.
Job Summary:
The Sr Google Workspace Services Delivery Engineerwill integrate and deliver a wide range of technology solutions providing high quality content deliverables ensuring solution is implemented as designed to the client's satisfaction and approval.
What you will do:
As a Google Workspace Services Delivery Engineer, you will be at the forefront of enabling businesses to transform their communication and collaboration through Google's cloud-based productivity suite.
You will collaborate closely with customers to understand their unique needs, design and implement tailored Google Workspace solutions, and ensure successful adoption and ongoing user satisfaction.
Requires in-depth conceptual and practical knowledge in primary job family and knowledge of related technical job families.
Conducts advanced and complex engineering-related studies researching current and emerging technologies, evaluates alternatives, makes recommendations, and presents reports to management.
Regularly interface with technical and business staff of customers, including the project sponsor and stakeholders of projects in more complex engagements. Mentors other engineers to apply engineering background knowledge for project design, analysis, and project coordination of services or products.
Work with Professional Services Managers, ATAE's, Project Managers and customers to manage expectations and timelines to ensure expectations and commitments are being met.
Maintains client relationships as a trusted Technical Advisor. Serves as a collaborative support across internal teams and clients when necessary, using experience and judgment to communicate effectively to all parties. Serve as technical point of contact on customer engagements. Participates in variety of sales activities.
Provides technical expertise in the analysis of client's requirements and objectives to develop IT services offerings that provide significant value to the geography, which also includes recommending solutions and assisting account teams with development of proposals, quotations, and presentations. Supports engagements across multiple geographies.
Monitors and manages day-to-day operations of assigned complex projects including developing short and long-range goals, objectives, and budgets.
Leads mid-size engagements with more mature products or packaged solutions or will lead smaller projects with newer single technology. will lead portions of a larger more complex projects with oversight from more skilled/tenured resource.
Mentors other engineers to apply engineering background knowledge for project design, analysis, and project coordination of services or products.
Has the ability to prioritize and multitask appropriately.
Provides input on technical details required for the project planning, interfaces well with PM and project teams.
Ability to assist clients design new business processes to best use the technology being implemented.
Conducts advanced and complex engineering - related studies researching current and emerging technologies, evaluates alternatives, makes recommendations, and presents reports to management.
Able to troubleshoot complex, multi-technology, multi-vendor solutions and provide guidance on how to address issues.
Knows how to work with various vendor support teams including ability to escalate issues within that vendor.
Expert in a couple of technologies. Understands how other technologies interact with the technologies they have expertise with.
Understands client financial measurements, goals, and ROI.
Assists in hiring process with tech checks.
Becoming expert in a single market segment. Broad experience across many segments.
Participates in building best practices.
What we expect of you:
Bachelor's degree in business, computer science, a related technical degree or equivalent experience
Five years' experience delivering complex technical solutions including planning, development, implementation, and support.
A minimum of 3 years' experience working within the Google Workspace admin console
Proven experience with deploying and managing cloud-based solutions.
In-depth knowledge of Google Workspace suite, including core features, best practices, and administration tools.
Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
Ability to translate complex technical concepts into clear and understandable language for... For full info follow application link.
CDW is an affirmative action/equal opportunity employer committed to a diverse and inclusive workplace.
