at First Busey Corporation in Edwardsville, Illinois, United States
Job Description
Position SummaryThe Customer Care Advisor will serve as a customer advocate to earn trust and loyalty through unparalleled service and support. The role is responsible for managing the relationships of our digital-first customers, encouraging the use and adoption of digital offerings while providing proactive support.
Duties & Responsibilities
Schedule
Monday-Friday 9am-6pm CST; possible Saturdays 8am-12pm
FULL TIME (40 HOURS/WEEK) OR PART TIME (UP TO 29 HOURS/WEEK) HOURS AVAILABLE
Ensure customer satisfaction and retention
Deliver technical, troubleshooting and service support via phone, chat and email
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Attend and participate in training sessions and team meetings
Ability to adapt to change and respond to all requests in a professional and positive manner
Maintain customer confidence and protect bank operations by keeping information confidential
Inform and refer customers when appropriate for products and services
Perform outbound calls to customers as needed to deliver exceptional service to our customers
Education & Experience
Knowledge of:
Strong organizational skills
Basic knowledge of web browsers, digital offerings and products and services
Have or the ability to obtain Busey account with online/mobile banking
Ability to:
Leverage strong interpersonal, written, and verbal communication skills
Analyze and solve problems efficiently and accurately
Maintain mental concentration and visual attention to detail
Effectively manage time
Express desire and show the willingness to assist customers and resolve issues
Able to work independently and in a fast-paced, team environment
Education and Training:
Requires High School diploma
Requires knowledge of Microsoft Office
Previous banking experience preferred, but not required
Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey's Equal Opportunity Employment.
EOE of Minorities/Females/Vets/Disability
