Solutions Architect

at ConvergeOne in Bloomington, Minnesota, United States

Job Description

Solutions Architect
Job Locations

US-Virtual Office

Position Type 
Regular Full-Time  

Requisition ID 
2024-5919  

Category 
Information Technology
C1 Company Overview

C1: 1 Contact, 1 Connection, 1 Choice
C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.
So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Overview

Summary
The Solutions Architect is a highly motivated, skilled resource who embraces an entrepreneur approach with a strong work ethic. This position primarily focuses on solving business challenges for the ConvergeOne's customers with Outcome Based solutions that includes strategic products and services. The position is responsible for assessing customer needs and tailoring customized solutions that are moderate to complex in nature to fit business needs. The Solutions Architect is well versed in all market offerings in their area of expertise and works closely with the account team to ensure full accuracy of the solution design during the lifecycle of the sale. Additionally, this position is able to explain, position and justify costs related to ConvergeOne's solutions. 

Responsibilities

Essential Functions
Serves as the subject matter expert in key areas with a broader background in technical solutions
Select 1-2 areas a major and then others a minor:
5x4 (Collab, Customer Experience, Security, Data Center, Enterprise Networking), (Cloud, Managed Services, Professional Services, Maintenance)
Cisco
Genesys
Avaya
Microsoft
Analyzes customer needs, issues and interests to formulate a strategy that will achieve business objectives
Provides solution consulting, technical design and sales support for account opportunities
Provides live demonstrations for customers and sales teams
Develops and maintains technical competency and related certifications for all core products and solutions areas
Provides Customer facing presentations to customers, users groups, and conferences as required
Keeps current on industry changes, participates when possible in organizations directly involved with SME products and services, and continually works to improve techniques and sales knowledge
Provides timely and accurate deliverables to customers including statements of work and product designs
Provides ownership of Technical Solution Deliverables. These could include:
Participating in Discovery and Documentation of Business Requirements
Coordinating with other technical resources for Bill of Materials, 3rd Party Quotes and SOW, Services, Infrastructure Requirements
Owning Statement of Work Language Gathering from other resources and Assembly of SOW
Participating in Solution/Delivery Assurance and Services Handoff Meetings
Prepares technical designs using manufacturer design tools for product area of focus
Ensures productive relationships with manufacturer technical peers

Qualifications

Required Qualifications (Specific to domain expertise)
5-8 years in Collaboration and Customer Experience
Broad and general knowledge of Collaboration, Customer Experience and Infrastructure
Strong expertise in Cisco Collab, Avaya Collab, Microsoft and other Collaboration/Customer Experience solutions
Subject matter expertise related to SIP and Cloud based Services and architectures
Must have a good working knowledge of the collaboration industry and related protocols, including SIP, H.323, WebRTC, firewall traversals and VoIP
Knowledge of ancillary technologies that help govern IP-based collaboration: firewalls, routers, MPLS networks, media relays, reverse proxies, etc.

Required Qualifications
Proficient at all Microsoft Office products; Outlook, Word, Excel, PowerPoint, Visio and SharePoint
Excellent presentation skills
Exceptional customer facing skills
Excellent verbal and written communication skills
Excellent relationship and collaboration skills
Certifications or equivalent experience in area of focus
Ability to work independently with minimal direction resulting in an accurate solution architecture for the client
Able to manage multiple simultaneous work assignments
Ability to communicate with all levels, including executive levels, in customers and partners, and bridge the gap between business users and information technology
Accustomed to working in virtual office environment

Additional Information

C1 BENEFITS

* 401(k) Plan (35% match per... For full info follow application link.

EOE of Minorities/Females/Vets/Disability