at Koenig & Bauer in Dallas, Texas, United States
Job Description
Koenig & Bauer is the oldest, global printing press manufacturer in the world! For more than 200 years, we have been bringing together innovative technology and enthusiasm for tailor-made print solutions for our customers. You will find products printed on our machines all around you every day including the US currency in your wallet and much of the packaging in your grocery stores and big box retail stores.
With the broadest product portfolio in the industry, groundbreaking machines and a holistic service promise, Koenig & Bauer sets international standards. Our 5,500 employees worldwide generate annual sales of €1.2 billion.
This is your opportunity to join Koenig & Bauer (US), the sales and service organization for Koenig & Bauer in the United States and the North American headquarters. Become part of our company where creativity, fascination and passion for mechanical and electrical engineering work together as we develop the printing world of tomorrow and exceed print!
Location: Northeast Region near a major airport, i.e, Boston, Southern New Hampshire, Hartford, Southern Connecticut, New York City area.
May consider qualified applicants from other areas. 100% Remote with nearly 100% business travel domestically
Reports to: Service Manager
Standard Schedule: Standard work schedule is Monday – Friday and hours vary; but must be able to work weekends, early mornings, and some evenings
FLSA Status: Non-Exempt/Hourly
Compensation: $27 - $46 per hour
Job Responsibility: The Service Technician–Mechanic travels to customer locations to install, maintain, upgrade, troubleshoot, diagnose, and repair mechanical, pneumatic, and printing issues for Koenig & Bauer printing presses. The Service Technician interacts directly with the customer listening to their needs and asking probing questions in preparation for the installation or service call and must be able to effectively communicate technical information and resolutions to customers with varying degrees of technical knowledge and abilities. The Service Technician must come up with the plan of action to address the customer issue with an emphasis on quality work (fix it right the first time) and efficiency to minimize installation or downtime and to control costs.
Essential Duties and Responsibilities:
- Perform various mechanical repairs and maintenance on Koenig & Bauer equipment at customer sites including but not limited to gripper settings on impression and transfer delivery bars, pump and inker issues, seals, register drives, ink key seals, plate and blanket clamps, bladder replacement, machines crashes with infeed, inker, base unit, or delivery, perfector issues, and cylinder replacement.
- Perform installation of Koenig & Bauer equipment, 40-inch and up, and sub-supplier equipment such as Baldwin cabinet, Technotrans or AGT cabinet, etc. in accordance with blueprints from time of delivery to commissioning press including installing base units straight on the pad, inker placement, installation of infeed, extension, delivery, and feeder; placement of pumps and cabinets (i.e. wash-up or air).
- Perform thorough audits on presses, as scheduled, inspecting from the feeder to the delivery and identifying worn or damaged parts with emphasis on safety-related issues. Identification of parts, parts numbers, estimating necessary repair time for each component, and prioritizing list of needed repairs by safety, quality, and production.
- Troubleshoot complex mechanical issues with thorough research and investigation using available documentation such as service manuals and repair documentation, internal resources such as other technicians, Director of Technical Service, or Service Manager to accurately identify the necessary repairs and the root cause analysis for the failure.
- Determine and execute an action plan for making necessary repairs including identifying necessary parts and working with the customer and Koenig & Bauer Parts Department in the procurement of parts, working with the customer and Koenig & Bauer Service Department on the necessary time and schedule for repair, working with Service on additional labor or specialized skills necessary to do the job, working with Koenig & Bauer Warehouse and Service in the arrangement of any special tools needed for the job.
- Deliver world-class customer service with each and every customer interaction including introducing or greeting the customer upon your arrival, listening and asking questions of the customer to understand how you can help, informing customer of your findings as well as recommended action plan including schedule and timeline, and touching base with customer at the end of the job or during critical milestones while on the job.
- Fulfill the obligation of the original service call and see the service call through completion making any arrangements for alternative schedule, as deemed necessary, with the Service Department. Requests for additional work outside the scope of the original service call must be arranged through the Service Department.
- Complete accurate and timely records including recording parts used and returned, updating open/closed issues spreadsheet, recording time, expenses, and work performed in MDS, and any other required paperwork or records.
- Adhere to all applicable customer practices and policies while working at their site including arrival and departure procedures, following safety policies and using necessary personal protective equipment, and adhering to policies regarding smoking and eating in the workplace.
- Performs other related job responsibilities as necessary based on business needs.
