Receptionist

at Jones Lang LaSalle in Chicago, Illinois, United States

Job Description

Core functions include:
Enthusiastically welcome our guests, anticipate their needs, assist with arrival, office orientation, and departure - respond promptly with your personal spirit, however busy and whatever time of day!

Create memorable experiences with a warm, welcoming personality.

Take initiative to proactively address guest needs and answer questions.

Share your personal passions and knowledge of the office services, spaces, and amenities available to guests and help them feel welcomed and productive.

Collaborate with team members to communicate trends in guest services and develop best practices and streamlined processes that respond to guests' needs.

Enjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency.

Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.

Additional responsibilities include:
Track all visitors, including vendors, visiting employees and guests.

Manage parking and vehicle logs and records.

Coordinate security access cards for employees and vendors.

Welcome event guests and assist with printing visitor badges.

Assist with tracking employee on-boarding/off-boarding processes.

Manage incoming and outgoing courier and other packages or mail as required.

Support the annual management plan by accomplishing key performance indicators.

Perform ad hoc facilities assignments as needed.

Sound like you? To apply you need to possess:
Experience: Minimum 2 years previous customer service related experience.

Flexibility: We look for flexibility and positive attitude in managing shifting daily priorities and high volume of guests.

People Person: The best part of serving others is creating experiences for them that go beyond the expected.

Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally and passionately. Fluency in English and the local language is required.

Multi-tasker: Knows how to multi-task while ensuring consistent and elevated guest experiences and accuracy.

Technology and Tools: Proficient in a range of information technology tools and platforms.

Physical Activity: Ability to adequately perform required job functions including being able to lift up to 40 lbs, bend and move in such a way as to perform job tasks in a safe and approved manner. As well as stand for periods of time.

JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce.  JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law.  The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.