IT Helpdesk

at Hanson Professional Services, Inc. in Springfield, Illinois, United States

Job Description

IT Helpdesk

If you are looking for a firm that encourages innovative thinking and challenges you every day, with an opportunity to learn and advance, a career at Hanson is right for you. The belief in sustainability within our company's practices creates a focus on client success and partnerships that are important to our communities and our environment.

Hanson Professional Services Inc. is seeking a candidate to fill a full-time IT Helpdesk position.

About us
Hanson is a dynamic, employee-owned consulting firm of more than 500 employees providing a full range of multi-disciplined engineering, scientific, and allied services throughout the USA.

Position Profile
Skills & Responsibilities:
We are seeking a detail-oriented, thorough, and organized help desk employee to join our growing team. In this position, you will be responsible for providing technical assistance and support to internal clients with computer systems, hardware, or software issues. You will also respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.

Required:
3+ years' experience in the field of Information Technology.
software and hardware troubleshooting skills
knowledge of client/server network protocols and Internet/Intranet applications

Preferred Skills & Experience:
A+ and Network+ Certifications
Experience in Helpdesk Support is preferred with extensive knowledge of computer hardware, software, and network systems.
Experience providing remote support is preferred.

Working at Hanson:
Must be able to collaborate remotely with colleagues in other offices.
Candidate must be willing to accept out-of-town travel, including air travel, assignments and to work overtime to meet project demands.
Must possess a valid driver's licenseBenefits
Our focus on people means we offer a generous benefits program to help you create a solid foundation for health and security throughout your career, including:
Competitive compensation
Performance bonuses
401(k) with matching contribution
Employee Stock Ownership Plan
Comprehensive health & well-being plans
Financial wellness plans
Work-life balance programs

Want to know more? Visitour for all the details.
Culture
We understand that selecting a job is about more than the day-to-day tasks. It's important to feel like you belong and safe to grow and progress along your career path. You'll find that at Hanson. We have an inclusive, diverse workforce awaiting to connect with you and numerous opportunities to cultivate your career, including:
Monthly educational webinars
Leadership training
Lunch & learn development sessions
24/7 access to thousands of skill-building courses
Mentorship opportunities
Award-winning internship program
Employee recognition
And so much more!

As employers/governmental contractors, we comply with government regulations, including affirmative action responsibilities where they apply. To assist us in meeting our affirmative action goals, employees are encouraged to refer minorities, women, veterans, and individuals with disabilities.

AN EQUAL OPPORTUNITY - AFFIRMATIVE ACTION EMPLOYER
EEO / MINORITY / FEMALE / INDIVIDUALS WITH DISABILITIES / VETERAN

We do not accept unsolicited resumesfrom recruiters or agencies/staffing firms.Resumesare only accepted from recruiters and agency/staffing firms if a signed agreement is in place at the inception of the recruiting effort and authorized for a specified position.