at Intercontinental Exchange Holdings, Inc. in Chicago, Illinois, United States
Job Description
Overview
Job Purpose
Reporting to the Global Head of Sales Engineering, the Sales Engineer (SE) is primarily responsible for pre-sales activities supporting the ICE Global Network & Colocation Services (IDS Connectivity) global sales effort.
The SE will act as a subject matter expert for IDS Connectivity products and partner closely with sales directors in pursuit of revenue-generating opportunities. Under special circumstances, the SE may also need to perform certain Sales Director responsibilities as we focus on our customers' needs and pursue a 'team-first' mentality.
Responsibilities
Understand and translate the client's requirements to qualify, develop and help close new opportunities to meet sales objectives (monthly/annual targets for both new signature sales and annual revenue)
Provide opportunity qualification, solution design, architectural diagrams, RFP responses, technical presentations, as well as ensuring all proposed solutions can be delivered and supported by ICE's operations teams
Develop close relationships with clients' technical teams to ensure a clear and consistent line of communication throughout the pre and post sales phases
Educate prospective clients on industry standards and best practices relating to financial and low latency connectivity utilizing ICE Connectivity products and services
Possess a deep technical understanding of the global ICE Data Services Connectivity product portfolio and exchange connectivity landscape
Ensure all proposed solutions are technically viable, meet the customer's requirements and provide maximum benefit to our business. Deliver and maintain technical documentation to support customers and support teams
Commitment to ongoing learning about connectivity technologies and key selling points of the business's products; expertise in ICE Group products, related technologies, market structure and capital markets trends
Build strong relationships internally with sales, relationship managers, product, and support groups with a 'team-first' mentality. Prepare implementation plans and transition product/service/solution to appropriate delivery teams.
Provide post-sale assistance to ensure the successful realization of all benefits conveyed during the pre-sales process
Provide internal product management teams with customer feedback and recommendations for product enhancements; consult on sales campaigns and enhancements around Go-To-Market.
SEs are expected to work from their designated ICE office location a minimum of four days per week to collaborate with their peers and support their ongoing training and development
SEs spend the majority of their time working closely with their global SE peers, regional sales directors, account managers and product/commercial teams
SEs are expected to be able to multitask and handle multiple items of work at any one time; also balance fluctuating demands on their time that are driven by the requirements of their customers, the business, and the expectation to meet sales objectives
Successful SEs continuously problem-solve and can work both creatively and autonomously to efficiently meet their objectives in the required time frames
Overnight business travel may be required; expectation should be, on average, once every six months, based on the needs to the accounts and regions the Sales Engineer covers
Knowledge and Experience
Possesses a deep technical understanding of low latency and high availability networking as it relates to market data delivery and exchange connectivity
5 years of relevant industry experience, with a minimum of 3 years within a comparable pre-sales environment
Schedule
This role offers work from home flexibility of one day per week.
Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.
Intercontinental Exchange is an Equal Opportunity Employer and is committed to diversity in its hiring and business practices. All qualified candidates are encouraged to apply.
