at Cision US Inc in Chicago, Illinois, United States
Job Description
Account Specialists are responsible for holistically managing Cision's customer relationships from a mid-market brand, revenue, product and renewal perspective. The objective is to retain 100% of revenue across various renewals and products. In addition, Account Specialists are responsible for all cross-selling efforts within their account base. A Cision Account Specialist will typically manage over 100 customer relationships with the spirit of the role to maximize customer success. Account directors will work closely with executive leadership, direct supervisor and multiple internal partners to ensure these client relationships are cultivated and grown through the highest service levels.
Responsible for the retention and profitable growth of revenue within assigned customer accounts. Serves as the focal point of client contact, managing other resources (e.g.,broadcast, Insights, compliance specialists, sales leadership, executive management, billing, contracts, editorial, sales support, customers service, etc.) to ensure the client is well serviced and takes advantage of all appropriate products/solutions. Advises clients in the areas of message development, distribution, monitoring, and measurement.
Responsibilities:
Maintain high on-time renewal rates within a portfolio of current customers
Grow business through cross-selling and up-selling
Provide expertise and solutions-based selling with the entire suite of Cision products and servicesRequirements:
The ability to sell value at all levels over the phone
0-1 years of sales experience focused on growing existing business or new business
A proven track record of growing business from an established client base, preferred
A communications, public relations or journalism background, preferred
Ability to adapt, overcome objections, and learn complex solutions
Experience selling in the PR vertical, preferred
Strong time management skills
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