Service Design Director - 303682

at PepsiCo Corp in Chicago, Illinois, United States

Job Description

Your day to day with us:
- Helps the Product Owner in the definition of the high-level concepts & customer value proposition.
- Inspire innovative approaches to design. Leading client-facing meetings and workshops, explaining rationale for design decisions.
- Creates, defines and demonstrates the interactions for the user flows for a service or product tasks.
- Designs the frameworks to organize information & help users understand how product or service will work & behave over time.
- Collaborates with other Design disciplines to integrate & address user needs and balance them against business, brand and technical goals & needs.
- Visualizes solutions, usually in the form of models, wireframes, documentation, or prototypes Addresses the service design or solution objectives, as well as consider the fine details of user interaction elements, components, labels & flows that people use to achieve their goals.
- Partners closely with front-end developers.
- Conceptualizes and provides support for the design conceptualization of a Customer Centered Product, infusing user values and defining the user experience considering the entire ecosystem.
- Provides guidance on the product design to make it useful, usable, effective, desirable, and differentiated for both the people and businesses they serve.
- Balances creative and business goals, manages client expectations and ensures delivery meets expectations.
- Maintains and evolves Digital Principles and style guides for creating interactive, user-centric products and ensure all channels live up to these visual standards.

Compensation & Benefits
- The expected compensation range for this position is between $122,300 - $242,700 based on a full-time schedule.
- Location, confirmed job-related skills and experience will be considered in setting actual starting salary.
- Bonus based on performance and eligibility; target payout is 25% of annual salary paid out annually and an additional target payout of 10% of annual salary is paid out over 3 years following the end of the performance period.
- Long term incentive equity may be awarded based on eligibility and performance.
- Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.
- In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.

- 10+ yrs experience in specialization such as user experience, design strategy, marketing activation design, interaction design, or visual and content design with willingness to broaden your own skillset into adjacent specializations while refining mastery of primary skillset.
- BA/BS in related field required, MS/MFA preferred

Preferred Qualifications
- Ability to tackle a diverse and complex set of design challenges and recognize patterns to help develop creative, strategic, and scalable solutions for our client experience and engagement model.
- Expert in digital design software and tools including Adobe Creative Suite, Sketch, InVision, AfterEffects, Figma etc.
- Proficient in front end web development HTML/JS/CSS and rapid protoyping techniques.
- Expert in creating experience maps, user journeys and service blueprints, interaction models, flows, high fidelity wireframes, and UI / visual design.
- Master facilitator with proven track record running client engagements, demonstrating excellence in presentation polish, executive presence, and client orientation.
- Strong written and verbal communication skills (public speaking, storytelling, presentation building skills).
- Experience working with design systems, components, and extensible assets.
- Proven history of delivering results on time, within budget, and with high level of execution.
- A creative optimist and self-starter who brings energy and enthusiasm to the work.
- Strong organizational skills and attention to detail with the ability to prioritize and manage multiple projects.
- Desire to teach others through doing.
- CPG industry experience preferred, but not required.

What makes us different?
- Hybrid work model & collaborative office experience to enable innovation.
- Entrepreneurial environment in leading international company.
- Professional growth possibilities & learning opportunities.
- Diverse team from over 25 countries.
- Variety of benefits to support your physical, emotional and financial wellbeing.

EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy.

Please view our Pay Transparency Statement.

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Job Posting: 11886829

Posted On: May 14, 2024

Updated On: Jun 19, 2024

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