at Oracle in Springfield, Illinois, United States
Job Description
Job Description
Oracle Local Government team is hiring a CCS/C2M Functional Architect / Program Manager – Utility Billing for Local Government
Running on a modern, secure cloud infrastructure, NetSuite for Government is specifically designed for the needs of small-to-midsize state and local government agencies. It provides a single, integrated system for streamlined accounting, grants management, payroll, planning and budgeting, human resource management, and more.
The NetSuite for Government team is hiring an entrepreneurial Oracle Utilities consultant to deliver a best-in-class implementation and customer experience to our first few Utility Billing customers. This person will work closely with the Vice President of Products and the Utility Billing Product Manager to define an industry-leading implementation experience for small local government agencies adopting Oracle’s Energy and Water Customer Solutions. This is an entrepreneurial role in a fast-moving business unit. We are looking for someone who brings deep product expertise on Oracle Utilities Customer Cloud Service (CCS) or Oracle Utilities Customer to Meter (C2M) but is willing to question the status quo and think creatively on how to tailor both the product and the service delivery for a much simpler audience.
What you will do:
+ Help define the product offering in partnership with product management and engineering
+ Lead customer discovery conversations to identify critical user needs across the NetSuite for Government user base
+ Customize and configure CCS to deliver a simple user experience while meeting all critical customer needs
+ Conduct product demos of pre-configured CCS instances to gather customer feedback
+ Work with product and engineering teams to action customer feedback and incorporate changes into longer term-product roadmap
+ Act as the internal product expert on the development team to advise on Oracle Utilities product architecture
+ Develop implementation accelerators for common local government utility customer archetypes related to water, wastewater, sanitation, gas, and electric utility billing needs
+ Assist go-to-market teams with demos
+ Develop and maintain a north-star demo environment of CCS and lead demos with prospective customers
+ Act as the product expert within the sales team to answer questions from prospective customers and provide industry expertise on leading practices
+ Lead service delivery for multiple implementation projects
+ Lead the software implementation for the first set of local government Utility Billing customers
+ Configure and customize the customer’s CCS environments in line with local government customer needs
+ Develop standardized reports for municipal utilities including AR aging reports, credit and collections, etc.
+ Lead a team of consultants on migrating off of legacy utility billing solutions currently operated by customers
+ Collaborate with engineering on developing integrations between CCS and novel 1P and 3P software solutions for paperless billing, payments, bill printing, etc.
+ Establish the data conversion strategy for local government utilities customers and lead a team to migrate premise, meter, customer, and transactional data for new Utility Billing customers
+ Deliver in-person and virtual training to new Utility Billing customers
+ Create test cases across reporting, integrations, conversion, and enhancements for ensuring zero-defect delivery to new Utility Billing customers
+ Reimagine the service delivery methodology for Oracle Utilities
+ Redesign the Oracle Utilities implementation playbook for a simpler customer segment
+ Develop repeatable consulting methodologies, tools, and playbooks to prioritize speed over customization, while ensuring a best-in-class customer experience for local government utilities customers
+ Create consulting artifacts such as client presentations, 80% project plans, data migration templates, and training materials that allow teams to deliver on Utility Billing implementation projects at lightning-fast speed
+ Mentor and train junior team members on the Oracle Utilities platform
+ Train new consultants on the Oracle Utilities product framework and underlying data model
Responsibilities
Who we are looking for:
+ BS or MS degree or equivalent experience in computer science, IT, software engineering, management information systems or mathematics
+ Proven track record of 5+ years designing and developing on the Oracle Utilities Application Framework using Java, Groovy, and/or application scripting
+ Experience and knowledge of Oracle Utilities products (CC&B, C2M, CCS, WACS, WAM, MDM, etc.) and underlying data models
+ Proven track record of implementing Oracle Utilities products for at least 8 years across customers of all sizes; Experience with small and medium municipal customers a plus
+ Certification in CCS/C2M will be an added advantage
+ Demonstrated ability to lead multiple consulting engagements and work effectively and collaboratively with customers, product management, sales, and engineering
+ Superior written and verbal communication skills including leading presentations with senior client stakeholders
About Us:
Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It’s when everyone’s voice is heard and valued, that we are inspired to go beyond what’s been done before. That’s why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Life at Oracle:
An Oracle career can span industries, roles, countries and cultures, giving you the opportunity to tackle new roles and challenges, while blending work and life. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. To nurture the talent that makes this happen, we work hard to build a vibrant and inspiring workplace that celebrates diverse, hardworking teams where everyone can contribute. We take care of each other, and value giving back to the community. We have flexible work arrangements and offer benefits including generous paid parental leave and comprehensive premium medical insurance.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
https://www.oracle.com/corporate/careers/diversity-inclusion/
\#LI-JC1
\#LI-REMOTE
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range: from $87,800 to $199,500 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
