at Compass Group, North America in Kankakee, Illinois, United States
Job Description
Morrison Living
Driven by our passion in the pursuit of hospitality and culinary excellence, Morrison Living has built community through dining experiences for over a century. Embedded in our culture, we deliver exceptional service and aim to be the best part of someone’s day. The commitment of our team members to these core principles makes us an industry leader and an employer of choice for hospitality professionals. Everything we do means more when it’s served with care. The exceptional care and culinary artistry of our team members is nurtured by training, developing, and recognizing our greatest asset – our people. This approach makes the Morrison Living difference. Join us and discover how we build community one meal at a time.This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in MyOpportunity to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email then you can check the status under Careers in MyOpportunity by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com. Click here (http://www.altogethergreat.com/wp-content/uploads/Professional-Management-QSG.pdf) to view the step-by-step instructions to refer a friend to this position.
Job Summary
Job Summary:
The Director of Dining Services is an exciting opportunity for an energetic, entrepreneurial manager who is constantly seeking a better way to conduct business. This key leadership position is directly responsible for the successful operation of Dining Services. The Director ensures client, customer service/satisfaction with efficient cost effective management that both meets and exceeds stated expectations. They are responsible for all foodservice-related activities; including care (retail, cafeteria, catering etc), quality improvement, sanitation, infection control, and all client-related activities.
Key Responsibilities:
+ Manages salaried managers and hourly associates in the Food Service Department
+ Oversees the overall direction, coordination, and evaluation of the account
+ Interviews, hires, and trains associates; plans, assigns, and directs work; appraises performance; rewards and disciplines associates; addresses complaints and resolves problems
+ Prepares and manages annual budget
+ Utilize company systems for completion of required daily/weekly/monthly reports such as inventory, cash reports, production records, payroll/time-keeping, etc.
+ Oversees and participates in the preparation and service of food and beverage items in adherence to company food standards for preparation, presentation, sanitation and safety (meeting HACCP and OSHA guidelines) and portion control
+ Other duties as assigned
Preferred Qualifications:
+ B.S. Degree in Food Services Technology/Management or related field; or A.A. Degree plus four years of directly related experience preferred
+ Five to seven years of direct foodservice operational management experience with inventory and purchasing knowledge and control
+ Strong knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, and presentation
+ Previous P&L accountability or contract-managed service experience is desirable
+ Strong supervisory, leadership, management and coaching skills
+ Strong communication skills, both written and verbal
+ Ability to communicate on various levels to include management, client, customer and associate levels
+ Excellent financial, budgetary, accounting and computational skills
+ Proficient computer skills to include; various computer programs, Microsoft Office programs, e-mail and the Internet
+ ServSafe® Certified
Apply to Morrison Living today!
Morrison Living is a member of Compass Group USA
Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)
Job Summary: The Director of Dining Services is the strategic business leader of the community’s food and beverage/culinary operation ensuring resident and client satisfaction by providing a consistently high-quality product and best-in-class hospitality, while also meeting financial goals and driving a positive work environment. You will oversee the development and implementation of departmental strategies and ensures implementation of the Compass Community Living’s service strategy as well as be the face of the company. Leading Food & Beverage Operation:+ Develop and implement overall operating strategy that is aligned with the Compass Community Living and client business strategy, disseminates the vision within the community so all team members understand expectations.
+ Must have an entrepreneurial approach and take full ownership of driving desired outcomes as if the business owner and hold the on-site leadership team accountable for demonstrating desired service behaviors.
+ Ability to quickly evaluate personnel, operations, and culinary situations and make appropriate recommendations to person(s) involved.
+ Maintain a professional and positive demeanor with a high level of resilience during stressful periods, have an ability to adapt and problem solve when required.
+ Perform daily walk-through to ensure full compliance with Department of Health regulations and Compass Group standards.
+ Directs and conducts safety, sanitation, and maintenance programs.
+ Ensures that regular, ongoing communication occurs in all areas of food and beverage by leading pre-meal briefings and staff meetings.
+ Advise and update the executives, supervisors, co-workers, and subordinates on relevant information in a timely manner by telephone, in written form, e-mail, or in person.
Business and Financial Competence:+ Understanding market dynamics, enterprise level objectives and important aspects of Compass Community Living’s business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions to drive business results.
+ Capability to recognize and understand P&L drivers for the purpose of analyzing and evaluating results, identifying opportunities, and put plans into action to deliver expected results.
+ Develops overall budget and operates the account in accordance with the approved budget, while providing the client with the maximum value for the dollars spent.
+ Coaches and supports team to optimally manage wages, food & beverage cost, and controllable expenses (e.g., restaurant supplies, uniforms, etc.)
+ Reviews financial reports and statements to determine how the account is performing against budget.
+ Works with team to resolve areas of concern and develops strategies to improve the department’s financial performance.
Ensuring Exceptional Customer Service:+ Understand the client’s business model to prioritize what is most important to their residents.
+ Be visible within the community to build and maintain excellent relationships with residents, staff, and other departments within the community to be seen as a member of the client’s management team.
+ Review resident satisfaction results and other data to identify areas of improvement, share feedback with all team members to ensure resident and client expectations are met, and take appropriate corrective when needed to deliver desired outcomes.
+ Improves service by communicating and assisting individuals to understand resident needs, providing mentorship, feedback, and individual coaching when needed.
+ Stays aware of market trends and introduces new food and beverage products to meet or exceed resident expectations, generate increased revenue, and ensure client satisfaction.
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