at Hy-Vee Food Stores in Galesburg, Illinois, United States
Job Description
At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: Courtesy Clerk
Department: Grocery
FLSA: Non-Exempt
General Function:
Provides prompt, efficient and friendly customer service. Packages purchases and assists customers with delivery to their mode of transportation.
Core Competencies
+ Partnerships
+ Growth mindset
+ Results oriented
+ Customer focused
+ Professionalism
Reporting Relations:
Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness Home, Service Managers
Positions that Report to you: None
Primary Duties and Responsibilities:
+ Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
+ miles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
+ Makes an effort to learn customers’ names and to address them by name whenever possible.
+ Assists customers by: (examples include)
+ escorting them to the products they’re looking for
+ securing products that are out of reach
+ loading or unloading heavy items
+ making note of and passing along customer suggestions or requests
+ performing other tasks in every way possible to enhance the shoppingexperience
+ Answers the telephone promptly and provides friendly, helpful service to customers who call.
+ Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
+ Packages purchases.
+ Cleans but not limited to registers, restrooms, break room; backroom, sweeps and mops the floor, and tends to supply needs.
+ Assists customer in transporting purchases to their mode of transportation.
+ Helps train new courtesy clerks.
+ Checks prices on products.
+ Pulls product forward on shelf.
+ Brings carts in from parking lot and cart corral.
+ Cleans can redemption area and empties the recycle bins, where applicable.
+ Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, and knows location of merchandise in the store and also in the back room.
+ Maintains supplies on front-end; i.e. paper/plastic sacks, receipt paper, etc.
+ Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
+ Adheres to company policies and individual store guidelines.
+ Reports to work when scheduled and on time.
Secondary Duties and Responsibilities:
+ Assists in all departments as requested (within the wage and hour guidelines).
+ Delivers product to customers (within the wage and hour guidelines).
+ Shovels, salts, and sands walkways.
+ Assists in other areas of store as needed.
+ Performs other job related duties and special projects as required.
Knowledge, Skills, Abilities and Worker Characteristics:
+ Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
+ Ability to do simple addition and subtraction; copying figures, counting and recording.
+ Must be able to understand and follow verbal or demonstrated instructions; writes identifying information request supplies orally or inwriting, increased contact with people.
Education and Experience:
No education or experience requirements.
Physical Requirements:
+ Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantlyto move objects.
+ Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
+ Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Working Conditions:
This position is exposed to noise, temperature extremes, dampness, dirt, and chemicals/solvents.
Equipment Used to Perform Job:
Tomra (bottle machines), window washing equipment, vacuum cleaner, power washer, brooms, delivery vehicle, phone, fax, copier, two wheeler, pallet jack, box cutter (within wage and hour guidelines).
Contacts:
Has daily contact with the general public and occasional contact with suppliers/vendors.
Are you ready to smile, apply today.
