at The Chicago Lighthouse in Chicago, Illinois, United States
Job Description
Low Vision Receptionist/Optician
Job Details
Job Location
Chicago, IL
Position Type
Full Time
Education Level
2 Year Degree
Salary Range
$21.00 – $22.00 Hourly
Travel Percentage
None
Job Shift
Day
Job Category
Admin – Clerical
Description
STATEMENT OF PURPOSE : Maintains excellent customer relations with patients and referral sources including physicians and referring agencies. Performs optometric technician duties as requested.
RESPONSIBILITY FOR THE WORK OF OTHERS : This position has no direct supervisory responsibility.
TRAVEL REQUIRED: Less than 10%; metro Chicago and suburbs.
PRINCIPAL RESPONSIBILITIES :
+ Greets patients, provides assistance as needed, and delivers efficient, high-quality customer relations at all times;
+ Answers incoming phone calls and patient inquiries, and returns all phone calls by the end of the business day they are received;
+ Maintains excellent business relationships with patients, providers, referral sources, vendors, funders, outside organizations and others by providing excellent customer service;
+ Responsible for verifying patient information at the time of the patient appointment and as transactions are completed; this includes verifying patient demographic information, insurance information and insurance referrals, referral letters, information sheets, and vouchers; accurately updates patient record in EHR, and scans current insurance card and patient identification card in patient EHR record;
+ Responsible for front desk collection of payments for deductibles, co-payments and non-covered services, such as refraction fees and device orders, at point of service and turns over these payments to Accounting department on the same day they are received;
+ Responds to requests for medical information from outside sources in a timely manner, abiding all HIPAA requirements;
+ Dispense prescribed low vision devices and provide patient training in the use of these devices when requested by attending optometric staff or Business Manager;
+ Select ophthalmic frames for patients, take measurements needed to fabricate spectacles and fill out ophthalmic laboratory order forms when requested by attending optometric staff;
+ Assists in ordering of frames, glasses and devices;
+ Assists in preparing dispense schedules;
+ Distributes and mails information on services, eye conditions, and other information of interest to patients and referral sources; sets up and maintains information and brochure area; maintains adequate supply of neatly printed clinic forms;
+ Assists Business Manager in implementing and evaluating individual patient needs in cooperation with other program staff;
+ Assists Business Manager in providing referrals to Lighthouse programs, DHS and other appropriate community services;
+ Maintains lists of service related organizations in local area for patient distribution;
+ Assists Business Manager in coordinating and monitoring outside referrals and interagency referrals and documents outcomes;
+ Able to react to change productively and handle other tasks as assigned;
+ Able to perform routine clerical duties as assigned by Business Manager;
+ Maintains an active interest in the professional field at all levels by attending seminars and conferences to increase knowledge, in addition to representing Lighthouse constituents and priorities on community-based committees, as applicable;
+ Performs other duties as assigned by Supervisor.
Qualifications
SPECIFICATIONS :
+ Associates degree or two years medical or eye care office administrative experience required;
+ Optometric Technician experience or certification preferred;
+ Bilingual English-Spanish preferred;
+ Sufficient computer skills to utilize EHR and patient scheduling program required; proficiency in Microsoft Word and Excel preferred;
+ Commitment to our mission of providing opportunities for people who are blind, visually impaired, multi-disabled or veterans is essential.
The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service.
