at Canon Business Process Services in CHICAGO, Illinois, United States
Job Description
Overview
Oversees national and regional enterprise accounts. P erforms operational needs analysis,monitors and refines systems and procedures, and delivers metrics and measurements to management and the client for continuous improvement.Responsibilities
+ Oversees responsibility for National and Regional Enterprise Account(s)
+ Directs activities of Site Managers and Area Managers of specific Account
+ Monitors operations for efficiency and quality of service
+ Liaison with all regional operations areas
+ Manages to regional budgetary guidelines
+ Monitors operating unit activities to ensure compliance with CBPS and client policies, as well as contract requirements
+ Assists in renegotiating unit contracts
+ Establishes productivity guidelines
+ Coordinates placement and assignment of personnel throughout division
+ Assists in develops financial and budgetary forecasts for each unit
+ Monitors financial performance including billing and receivable procedures
+ Liaison with all CBPS staff functions on activities relating to own operating units
+ Maintains working relationship with representative including identifying needs analysis, handling criticism & informing of progress
+ Audits Site Manager and Area Manager’s administration of CBPS personnel policies and actions to ensure fair and equitable treatment of all employees
+ Plans for development of unit employees at managerial and non-managerial levels
Plans for staffing and implementation of new accounts and servicesQualifications
+ Bachelor’s degree required or equivalent work experience
+ Minimum 10 years previous related operations experience setting and experience in the reprographic/mail industry
+ Identify operations metrics and measurements, including productivity capacity models, performance measurements, and service standards
+ Develops and manages relationships with clients on a day-to-day basis as it relates to the delivery of operations, management, data, or statistical services and products;
+ Seeks out and address client issues to prevent service level deficiencies
+ Advanced knowledge of mail, copy, fax and binding machinery
+ As required by account contract, knowledge of industry trends and technological changes
+ Advanced knowledge of Windows 95/98, MS Word, Excel and PowerPoint
+ Floor plan and Organization Chart creation ability a plus
+ Communicate effectively with diverse groups and clients
+ Manage complex projects that impact operations effectively, within time and budgetary constraints
+ Ability to work varied extended hours
+ Advanced ability to execute and deliver the highest quality and production
+ Advanced ability to motivate, manage, mentor and train staff
+ Advanced organizational, administrative, record keeping and time management skills
+ Creative strategic thinking and performance
+ Excellent presentation and interpersonal skills
+ Excellent written and oral communication skills
+ In-depth knowledge of current industry standards in three or more of the following: mail, copy, fax, records, messenger, reception, housekeeping and related services
+ Strong team approach to business
+ Expert in customer service skills, professional attitude and appearance
PHYSICAL DEMANDS+ 35% Travel required
+ Occasionally lifting and/or moving of up to 10 lbs.
What We Offer:+ An opportunity to join an established team and be part of a successful and proven global organization!
+ A competitive compensation program!
+ Large Company Benefits: Medical/Dental/Vision/401K with a competitive company match!
+ Employee discounts on Canon products & vendor discount programs for employees!
+ World-Class Training & Career Development Programs!
Job LocationsUS-IL-CHICAGO
Posted Date1 month ago(5/7/2024 7:44 AM)
Requisition ID 2024-17864
- of Openings 1
Category (Portal Searching) Administrative/Clerical
Position Type (Portal Searching) Regular Full-Time
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