at NORC in Chicago, Illinois, United States
Job Description
Senior Manager (Health Policy); Health Care Strategy Department
Job no: 502319 Work type: Regular Full-Time Location: Chicago – 55 East Monroe Street, IL Capability Area: Health Care Strategy JOB SUMMARY: NORC at the University of Chicago is an independent research organization with more than 80 years of leadership and experience in research, data collection and analysis, program evaluation, and policy analysis. NORC seeks aSenior Manager (Health Policy)to manage research, policy, and data analysis projects for health care clients, including health plans, providers, disease groups, and foundations. Such projects will generate insights and quantitative information to inform clients’ policy positioning, business strategy, and external thought leadership. The Senior Manager will have strong subject matter or technical expertise in 2-3 priority areas including Medicare, Medicaid, or commercial market policy, financial modeling and claims analysis, prescription drugs. The candidate will be responsible for project teams by overseeing junior staff and producing work with limited oversight from senior staff. Candidates should produce superior quality deliverables, have excellent verbal and written communication skills, achieve high client satisfaction, possess strong project management skills, and manage projects within their designated budgets. The Senior Manager will be responsible for understanding clients’ goals, priorities, and preferences. The Senior Manager will also contribute to business development by drafting proposals, building budgets, and brainstorming future opportunities for growth. DEPARTMENT: HEALTH CARE STRATEGY NORC Health includes five research departments: Health Care Evaluation, Health Care Programs, Public Health, Health Sciences, and Health Care Strategy, each of which are led by department heads providing committed leadership and close collaboration across departments. NORC Health departments conduct research to inform the public and policymakers, while improving Americans’ health and quality of life. TheHealth Care Strategy (HCS)team consists of professional staff providing a broad range of policy and strategic advisory services and analytics to a wide array of private sector and non-profit clients. HCS is an important component of NORC’s diversification strategy to complement NORC’s robust federal government work portfolio by building more private sector, foundation, and trade association work. This is an exceptional opportunity for a leader with expertise supporting non-government clients that need deep and actionable insights to help meet their strategic goals. To learn more about NORC, please visitwww.norc.org (https://www.norc.org/Pages/default.aspx) . RESPONSIBILITIES:+ Independently manage client projects, translating sophisticated research and analytic methods to deliver superior client satisfaction. Oversee mid and junior level staff working on projects. Elevates problems and seeks help from senior staff appropriately.
+ Strong subject matter or technical expertise in 2-3 priority areas including Medicare, Medicaid, or commercial market policy, financial modeling and claims analysis, prescription drugs, health care delivery system reform, or senior housing. Contribute to business development activities, including drafting scopes of work and budgets once project scope and objectives are clear. Discusses future project opportunities or add-on tasks with clients when opportunities arise. Suggests new projects and services to Health Care Strategy leadership.
+ Acts as a resource for clients during project work. Communicates effectively with clients verbally and in writing. Understands client needs and tailors deliverables to address those needs.
+ Serve as a cross-department resource on a range of topics.
+ Assume supervisory responsibility for junior- and mid-level staff to help shape their professional development and success at NORC.
REQUIRED SKILLS:+ Bachelor’s Degree, Master’s or professional degree (MBA, MPP, MPH, JD) preferred.
+ At least 7 years’ experience in a relevant field such as health care policy, consulting, or data analytics.
+ Superior consulting skills. Well-developed problem-solving skills, data analysis, time management, personal organization, attention to detail, and presentation skills.
+ Advanced ability to communicate effectively (oral and written) at all levels. Demonstrated ability to communicate effectively with project teams and clients and develop client deliverables for projects of low, medium complexity.
+ Ability to manage multiple projects with agility and work effectively with multiple departments, stakeholders and internal/external clients. Ability to successfully influence cross-functional teams.
+ Ability to work effectively and collaboratively with minimal supervision.
+ Strong knowledge of the process for identifying customer needs and defining products and services to fulfill those needs.
+ Knowledge of general office procedures, technology, and equipment.
+ Fluency with Microsoft Office (Outlook, Word, Excel, and PowerPoint).
+ A person who has a sense of humor, is a supportive colleague, and enjoys a fun and open work environment.
SALARY AND BENEFITS: The pay range for this position is$124,000 – $187,000. This position is classified as regular. Regular staff are eligible for NORC’s comprehensive benefits program. Benefits include, but are not limited to:+ Generously subsidized health insurance, effective on the first day of employment
+ Dental and vision insurance
+ A defined contribution retirement program, along with a separate voluntary 403(b) retirement program
+ Group life insurance, long-term and short-term disability insurance
+ Benefits that promote work/life balance, including generous paid time off, holidays; paid parental leave, bereavement leave, tuition assistance, and an Employee Assistance Program (EAP).
NORC’s Approach to Equity and Transparency Pay and benefits transparency helps to reduce wage gaps. As part of our commitment to pay equity and salary transparency, NORC includes a salary range for each job opening along with information about eligible benefit offerings. At NORC, we take a comprehensive approach to setting salary ranges and reviewing raises and promotions, which is overseen by a formal Salary Review Committee (SRC). WHAT WE DO: NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. Since 1941, our teams have conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration. Today, government, corporate, and nonprofit clients around the world partner with us to transform increasingly complex information into useful knowledge. WHO WE ARE: For over 80 years, NORC has evolved in many ways, moving the needle with research methods, technical applications and groundbreaking research findings. But our tradition of excellence, passion for innovation, and commitment to collegiality have remained constant components of who we are as a brand, and who each of us is as a member of the NORC team. With world-class benefits, a business casual environment, and an emphasis on continuous learning, NORC is a place where people join for the stellar research and analysis work for which we’re known, and stay for the relationships they form with their colleagues who take pride in the impact their work is making on a global scale. EEO STATEMENT: NORC is an affirmative action, equal opportunity employer that values and actively seeks diversity in the workforce. NORC evaluates qualified applicants without regard to race, color, religion, sex, national origin, disability,