at Quadient in Springfield, Illinois, United States
Job Description
Connect with Quadient
Quadient is a global leader in customer communication solutions. With over 100 years’ of experience and still going strong, we aim to be the driving force behind the world’s most meaningful customer experiences. Our success in delivering innovation and business growth is inspired by the connections our people create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career – and help our future-focused team lead the way.
Remote opportunity – $22.59hr
Your role in our future
The Portfolio Specialist is a key member of the Collections Department, responsible for managing a $3M portfolio of up to 4,000 business customers. This role involves making over 50 customer contacts daily across various business sectors, including leasing, government, national, hard sales, and revolving credit.
+ Serve as the primary contact for customers in your assigned portfolio.
+ Review delinquent accounts and perform collection activities.
+ Coordinate with departments to resolve issues and ensure operational excellence.
+ Respond to inquiries about payments and escalate cases as needed.
+ Meet established collection performance standards.
+ Maintain detailed records of customer interactions.
+ Partner with sales and field management to resolve account issues.
Your profile
The ideal candidate will have experience in commercial collections with a customer service mentality, must demonstrate commitment to customer retention, teamwork, and possess the initiative to seek and embrace change through establishing and achieving performance goals.
+ 2-4 years of experience in commercial collections or customer service (recent graduates with a strong customer focus will be considered).
+ Strong interpersonal skills.
+ Proven ability to make over 50 effective customer contacts daily and manage a portfolio over $3M.
+ Excellent oral and written communication skills.
+ Bachelor’s degree preferred.
+ Proficiency in Excel; basic knowledge of Oracle or Salesforce is a plus.
+ Strong customer-centric, analytical, and problem-solving skills.
Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.
Help shape the future of customer communications. Apply now.
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This position has an hourly pay range of:
$19.38-$29.09
Quadient, Inc. has standard ranges for all U.S. - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings . Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.
Rewards & Benefits
Flexible Work : Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join diverse communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing : Access our complimentary employee assistance program for mental health support.
Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we all are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares – in a culture which embraces difference and values every voice.
We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at careers@quadient.com
Quadient is an Equal Employment Opportunity Employer*: We believe that diversity brings benefits to our customers, our business, and our people so we are committed to being an inclusive employer. We encourage applications from all suitable applicants, regardless of background. We firmly believe in zero discrimination in employment on any basis, including gender, race, ethnicity, religion or belief, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, veteran status, and any other protected characteristics.
*This includes being an Affirmative Action Employer in the United States.
People. Connected.
