at Lincoln Financial Group in Springfield, Illinois, United States
Job Description
Alternate Locations: Work from Home; US All Regions
Work Arrangement:
Hybrid/Flexible : Work at home and use the office as appropriate for in-person collaboration.
Relocation assistance: is not available for this opportunity.
Requisition #: 73108
The Role at a Glance
We are excited to bring on a Team Lead to join the Life In-Force Processing team supporting the Insurance Operations organization in a work from home environment.
Background Details
As a Team Lead for the Life In-Force Processing team, including the Contract Change and Reinstatement and Non-Financial processing functions, you will assist the manager with day-to-day needs of the team. This will include providing real-time feedback and coaching to onshore and offshore team members, ensuring world class service delivery by supporting departmental and team goals are achieved by monitoring inventory, team inboxes and any assigned projects. You will be responsible for daily and weekly report management, handling escalations and assisting team members with questions or support needs. If this sounds like a role for you, please read on!
What you’ll be doing
+ You will mentor and coach less experienced team members daily by sharing knowledge critical to their performance and development. You will provide honest and open feedback to team members regarding performance. This will require thought partnership with the team manager before and during team feedback and coaching.
+ You will act as a point of contact for escalated issues, providing prompt resolution to internal/external business partners. You will maintain a network of internal/external contacts to perform case research and respond. You will also assist with priority and rush cases.
+ You will identify team member strengths and/or opportunities for development, assist the manager in providing routine training and development opportunities for team members and recommend training and development opportunities. You will also assign stretch assignments to team members to aid development.
+ You will identify, recommend, and champion process improvements that will enhance current processes, reduce redundancy, help eliminate errors and enhance the customer experience. You will actively support and promote change management and/or departmental/enterprise initiatives.
+ You will serve as a department representative on various projects, committees and meetings. You may also support the interview process with potential candidates for open positions, providing feedback to the manager/hiring team.
What we’re looking for
Must-have experience (Required):
+ 4 Year Bachelor’s degree or equivalent work experience (4 years of experience in lieu of Bachelor’s)
+ 0-1+ Years of operations and/or process experience directly related to the specific responsibilities of this role.
+ Strong written and verbal communication skills with the ability to work with others in a team environment.
+ Excellent organizational skills with the ability to prioritize workload and multitask while maintaining strict attention to detail.
+ Ability to take ownership and resolve escalated issues/concerns with internal and external stakeholders.
+ Ability to read, analyze and interpret both internal and external documents such as general media/publications, professional journals, technical procedures, governmental regulations, policies, proposals, and standard operating procedures.
+ Ability to use sound judgment and discretion regarding confidential information.
+ Successfully completes regulatory and job training requirements.
+ Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Nice-to have Experience (Preferred):
+ Contract Change and Reinstatement and/or Non-Financial Processing experience is highly preferred.
+ Previous coaching or mentoring experience desired.
+ Ability to evaluate information and the implications of a course of action or solution.
+ Solid relationship management skills, finds common ground and can gain collaboration among management, colleagues, peers and external stakeholders/customers.
What’s it like to work here?
At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.
What’s in it for YOU:
+ Clearly defined career tracks and levels to help you successfully manage your career
+ Leadership development and virtual training opportunities
+ PTO/parental leave
+ Competitive 401K and employee benefits (https://hrdirectdocs.lfg.com/misc/HR/Recruiting/BenefitsResourcesGuide.pdf)
+ Free financial counseling, health coaching and employee assistance program
+ Tuition assistance program
+ A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations
+ Effective productivity/technology tools and training
Pay Range: $42,300 – $75,500
Actual base pay could vary based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.
About The Company
Lincoln Financial Group helps people to plan, protect and retire with confidence. As of Dec. 31, 2023, approximately 17 million customers trust our guidance and solutions across four core businesses – annuities, life insurance, group protection and retirement plan services. As of December 31, 2023, the company had $295 billion in end-of-period account balances, net of reinsurance. Headquartered in Radnor, Pa., Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. Learn more at LincolnFinancial.com.
Lincoln is committed to creating a diverse and inclusive (https://www.lfg.com/public/aboutus/companyoverview/diversityinclusion?audience\page\id=1422918942386) environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Follow us on Facebook (http://www.facebook.com/lincolnfinancialgroup) , X (https://mobile.twitter.com/lincolnfingroup) , LinkedIn (https://www.linkedin.com/company/4307?trkInfo=tas%3Alincoln+financial%2Cidx%3A3-1-3&trk=tyah) , and Instagram (https://www.instagram.com/lincolnfingroup/) . For the latest company news, visit our newsroom (https://www.lincolnfinancial.com/public/aboutus/newsroom) .
Be Aware of Fraudulent Recruiting Activities
If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.
Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applic
