Director - Player Development

at Twin River Management Group, Inc. dba Bally's Corp in Chicago, Illinois, United States

Job Description

Description

About Bally's:
Bally's Corporation is one of the world's leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain!
Bally's Chicago is a new exciting venture for the company. It will be a world-class entertainment destination resort, befitting Chicago's status as a world-class city.
A career with Bally's means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So if you want to be challenged in an exciting and fast-paced environment, this is the place for you!
Job Summary:
As the Director - Player Development at Bally's, you will be responsible for the Player Development initiatives including, but not limited to, increasing the player database, increasing player revenue, and creating and implementing special events.
Duties and Responsibilities:
Foster an environment that embodies Bally's Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
Enthusiastically promote Bally's customer-centric culture of offering superior guest service and actively building long-lasting guest relations
Establish, implement, and enforce policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals
Select, train, and develop team members through education, training, coaching, and corrective action
Oversee the overall execution of the Player Development initiatives
Support Slot and Table Games marketing
Development and implement strategies to increase club membership, loyalty, and casino revenue
Develop, coordinate, and implement player special events
Ensure all guest problems and concerns are addressed by exceeding the guests' expectations for a resolution
Attend all special events presented by the casino
Perform other duties as assigned
Qualifications:
Must be 21 years of age or older
Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
Must have a high school diploma or equivalent
Bachelor's degree preferred
Minimum three years of prior experience in casino marketing or five years in casino operations required
Must have a minimum of three years of experience in player-tracking systems
High-level public relations and customer service skills are required
Excellent written and verbal communications skills are required
Must have a working knowledge of table games and slot machines
Must be able to work weekends, weeknights, and holidays
Physical Demands:
Regularly required to see, talk, hear, walk, and stand
Frequently required to use hands to handle, feel, and reach
Occasionally required to sit or stoop
Occasionally lift and or move up to 30 pounds
Work Environment:
The work environment is fast-paced and contains bright lights, loud noise, and stressful situations.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

At Bally’s Corporation, we are committed to promoting equal opportunities in employment and working conditions.

We believe passionately that employing a diverse workforce is central to our success. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business.

We do not discriminate on any status protected by the laws or regulations in the locations where we operate.