at DSV Air & Sea Inc. in Itasca, Illinois, United States
Job Description
If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.
Job area:
Account Management
DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com
Location: Itasca, IL
Division:DSV Road US
Job Posting Title: Account Manager, Freight Operations, Road US, Freight Operations
Time Type: Full Time
Summary
The Account Manager, Freight Operations is an integral part of the Road US team's freight brokerage operations and assist with the establishment and development of relationships with customers by providing exceptional customer service. They are responsible for developing the branch's house accounts, while continuously seeking out new growth opportunities with current and new clients and oversee the flow of communication with clients regarding all aspects of the account.
Duties & Responsibilities
Develops the overall customer relationship via all methods of communication, phone, email, and in person.
Negotiates with transportation carriers and providers to obtain, set rates and determine services available.
Researches and determines growth opportunities within the branch's house accounts.
Investigates, actions and establishes new customer leads and opportunities.
Examines customer requests to provide best service options and pricing available.
Proactively handles customer shipment requests.
Utilizes our TMS system and provides data input to facilitate material movement, planning, and scheduling.
Provides direction and sets pricing guidelines for Carrier Sales team.
Monitors shipment tracking progression from pickup through delivery and communicates accurate and up-to-date information to the customer and/or Key Account Manager.
Ensures customer expectations are met or exceeded through close communication with Carrier Sales team.
Tracks and traces shipments from pickup through delivery to ensure accurate and up-to-date shipment information is being provided to customers.
Prepares spend reports as needed and holds regular check ins via QBR or MBR with the customer.
Other duties and project work as assigned by manager.
Minimum Required Qualifications
Education and/or Experience
High School diploma.
3 years' experience in logistics, transportation brokerage, or related field.
Skills, Knowledge & Abilities
Computer Skills
Proficient with all Microsoft Office applications, Word, Excel, Teams and PowerPoint.
Solid analytical experience in Excel required.
Experience with transportation management systems.
Language Skills
English (reading, writing, verbal)
Mathematical Skills
Position requires strong mathematical skills for pricing, negotiating and project development
Other Skills
Superior leadership skills and ability to build and cultivate strong relationships
Driven, enthusiastic, and highly motivated
High attention to detail and ability to multitask
Strong organizational skills
Ability to thrive under deadlines and work in a team environment, while also delivering independent results
Excellent interpersonal communication and problem-solving skills, verbal, written and in person
Strong prioritization skills and works with a sense of urgency
Proficiency in using a Windows-based computer
Strong ability to persuade, negotiate, and influence others
Ability to work flexible hours.
Preferred Qualifications
Education and/or Experience
College degree in Logistics or Supply Chain Management
5 years' experience in... For full info follow application link.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, veteran status, marital status, gender identify, sexual orientation, national origin, liability for military service, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
