Desktop Support/ Field Tech Specialist - Onsite in

at NTT Data Inc in Lisle, Illinois, United States

Job Description

Req ID:281541
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support/ Field Tech Specialist - Onsite in Lisle, IL to join our team in Lisle, Illinois (US-IL), United States (US).
Role Responsibilities:
Provide onsite in person technical support for VIP users, with high level of customer service
Individuals here have a well-rounded knowledge of the policies and procedures for their work area
Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine
They may make policy recommendations to their managers and be an escalation point for less experienced team members
Performs troubleshooting, parts replacement, systems upgrades, deployment, and repair on desktops / notebooks/ printers / tablets
May respond to calls after normal business hours per leader instructions
Identifies potential issues that could adversely impact end user experience and takes corrective action
Interact directly with clients and other internal and external sources to resolve issues

Basic Required Qualifications:
4+ years of desktop support experience
Must have Windows Operating System environmentexperience
Experience working within Ticketing Systems (is: ServiceNow or comparable)

Highly Preferred Skills:
A+ desktop or equivalent skill set is Highly recommended
Excellent customer/client service skills/ Active communicator
Verbal and written communication skills with emphasis on customer service, including experience handling challenging situations and conflict resolution
Follow up with clients to ensure high satisfaction on issue resolution
Ability to physically perform general office requirements
Must be able to perform essential responsibilities with or without reasonable accommodations
Ability to multi-task in a dynamic, fast-paced environment
Strong analytical and problem-solving skills
Must be able to work both collaboratively and independently and take initiative to identify, track, and resolve issues
Excellent hands-on troubleshooting skills
High School Diploma or equivalent is required; Undergraduate degree or some college coursework preferred
Travel including overnight domestic or international trips may be required

#INDICS

About NTT DATA Services
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.