Customer Service Representative - Driving

at SPPlus in Rockford, Illinois, United States

Job Description

Customer Service Representative - Driving

Requisition ID 
2024-44698  

 Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Location  
US-IL-ROCKFORD  

 Location Name  
91484 - ROCKFORD AIRPORT  

 Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Address 2  
2 AIRPORT CIR  

 Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : City  
ROCKFORD  

 Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : State/Province  
IL  

 Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Postal Code  
61109-2959  

JobLocation_Header 
ROCKFORD IL United States  

Position Type (Portal Searching) 
Part-Time  

Category (Portal Searching) 
Customer Service/Support
Overview

SP+ is driven by Our Promise, "Making Every Moment Matter for a World on the Go." Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter.
Salary Range: $16.00 per hour
Basic Function: Ensures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean.

Responsibilities

Assists customers in making payment to fully automated revenue control equipment
Helps customers with parking services and facilitates the expedient flow of traffic through the facility
Leads programs to improve client and customer satisfaction
Assists in the management of the day-to-day activities of the assigned location.
Monitors parkers in pay-in lanes
Interacts with customers in a friendly and professional manner
Provides assistance to customers that have forgotten where they parked their vehicle.
Performs other necessary functions as assigned.
Conducts garage and facility audits as required by management.
Counts "bank" of revenue (if required) at beginning of shift to ensure starting total is correct.
Makes change (if required) for customers before transactions.
Quotes rates for parking services.
Gives directions to customers to various locations in the city.
Resolves customer complaints independently or with the aid of a supervisor.
Answers telephone in a prompt and courteous manner (if required).
Maintains cleanliness of facility and picks up trash in the surrounding area.
Presents themselves professionally (neat appearance and in uniform) at all times while at work.
Arrives to work on time for scheduled shifts.
Completes any other duties that may be assigned by the supervisor.

Qualifications

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Required: High School Diploma or an equivalent combination of experience and education

Experience Required: Experience with automated parking access control hardware and software or a high aptitude for technology.

Availability to Work:  Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.

License Requirement: The employee will be required to have and maintain a valid state-issued driver's license with a current address and acceptable driving record.

Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to make change.

Language Skills: Ability to read, write and interpret the English language. Ability to effectively present information in one-on-one and small group situations to customers, clients,... For full info follow application link.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.