Client Trainer II

at Cox Enterprises in DekalbDeKalb, Illinois, United States

Job Description

The  Client Trainer II  is responsible for delivering high-impact, educational and consulting content both onsite and through virtual training sessions to Cox Automotive dealer clients. The successful Client Trainer II will exhibit a passion for high level customer satisfaction, understand the client needs, and be able to apply strategies that drive the dealer's business model. Client Trainer IIs are expected to keep up to date with automotive trends and assist with special projects and team training as needed. Also responsible for effectively communicating training and project status and completing required daily and weekly paperwork.

What You'll Do

Successfully complete training/certification in assigned domain: Back Office-Dealertrack DMS Accounting; Fixed Ops-Xtime and Dealertrack Parts/Service; Retail-VinSolutions and Dealertrack DMS Business Office.
Demonstrate high proficiency training on all products in domain, including cross certification on additional product lines, and gain knowledge and experience needed to build and adapt consultative training strategies for each unique customer.
Promote and deliver both on-site and virtual instruction and operation of products, within domain, for single, multi-point and strategic account new installs, driving Cox Automotive product and solution utilization and potential revenue impact with customers.
Maintain in-depth knowledge of all assigned products in domain, including product settings, features and benefits, system functionality, and settings cause and effect relationships.
Partner with Manager for performance reviews and development opportunities and work with designated coaches or mentors to help in performance growth.
Effectively customize training curriculum and consulting to dealer needs and present products in a clear, concise manner, demonstrating functionality of the system and answering dealership questions through on-site or virtual dealership trainings.
Troubleshoot questions and issues of domain products to meet each individual customer's needs.
Work with dealer leadership team to create a customized training plan based on staffing needs, determine any dealer work needed to be successful, and advise on software/hardware needs.
Communicate all dealership training documentation, including training agenda, daily training reports with class attendance and training issues, training recaps, support tickets, and other training communication, recording all documentation in Salesforce.
Schedule travel, manage and submit expenses in accordance with department practices and Cox Automotive company guidelines and policies.
Keep up to date on current automotive trends and best practices to ensure educational content and consulting is relevant to provide maximum value to dealer clients.
Participate in product development and enhancement review sessions to continue development as a domain subject matter expert.
Assist with departmental projects, such as, new software and product releases and training, efficiency projects, and internal new hire training.

Travel Required:

Overnight travel is required up to 100%, frequently multiple days each week of every month; with some travel requiring Sunday departure or Saturday return.

Who You Are

Minimum

BS/BA with 2 years' related work experience,  OR  MS and up to 2 years' related work experience  OR  6 years' related work experience with no degree
Highly motivated self-starter capable of working independently and in a team environment
Outstanding verbal, written and presentation skills with the ability to effectively articulate and communicate in a way that retains trainee engagement
Comfortable with extensive weekly and overnight travel
Exceptional listening skills, ability to problem solve, and patience with customers of all skill levels
Demonstrated ability to work in a team-oriented, collaborative environment
Ability to multi-task and prioritize effectively to ensure successful completion of each training.
Strong working knowledge of Microsoft Office applications required
High energy, enthusiastic, determined, and able to motivate customers to use Dealer Solutions Software products

Preferred

Fixed Ops: 2 years of Automotive DMS parts or service, fixed ops automotive management and/or fixed ops advisor experience.
Back Office: 2 years of Automotive DMS comptroller, accounting, back office, retail automotive management and/or finance experience.
Retail Domain: 2 years Retail Automotive... For full info follow application link.

Cox is an Equal Employment Opportunity employer. All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.