Collections Specialist

at Box in Chicago, Illinois, United States

Job Description

WHAT IS BOX?
Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal. By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers 100,000+ businesses, including many top Fortune 500 companies who trust our secure collaboration platform to manage the entire content lifecycle.

WHY BOX NEEDS YOU
We need a self motivated, hands-on individual to join the Revenue Operations team as a Collections Specialist. As a part of this position, you will be required to work closely with our Business & Enterprise level customers to resolve any questions, concerns, or disputes to ensure timely payment of invoices. This role requires the willingness to work cross-functionally with all departments at Box including Sales, Customer Success, Engineering, & Marketing. A successful candidate must have the ability to operate effectively in a fast-moving environment as well as the desire to contribute to a hardworking team dynamic.

WHAT YOU'LL DO
Maintain strategic customer and partner relationships to ensure timely payment of invoices with the highest level of customer service.
Contribute to company collection goals as it relates to maintaining AR aging, increasing collection rates, and decreasing day's sales outstanding.
Work closely with customer procurement teams to complete all necessary documentation to ensure timely payment.
Effectively communicate payment delays to internal leadership team and appropriately prioritize escalations.
Complete month and quarter end close items as assigned.
Contribute to process & system improvements as Box continues to scale.
Help with any additional projects related to Revenue Operations and Finance as they arise.

WHO YOU ARE
BA/BS or equivalent in Business Administration, Finance, Accounting - a plus
2+ years of Accounts Receivables and/or Collections experience
1+ years of customer service experience in some capacity
Knowledge, Skills and Abilities
Strong analytical, research, problem solving and evaluative thinking skills.
Acute attention to detail, exceptional multi-tasking, well-developed organization and timemanagement skills
A friendly demeanor and enthusiasm for an operational, yet customer facing role and a desire tothrive in a growing, complex, fast-paced organization.
Strong communication skills - including ability to listen to the needs of others and comprehendcomplex matters, articulate issues in a clear and concise manner, and present effectively in bothoral and written presentations to all levels in the organization.
Team-oriented approach - can effectively lead a project or participate as an effective teammember as well as work cross-functionally with other organizations.
Must be self-motivated, flexible, deadline-oriented and able to complete tasks with minimalsupervision - able to think independently, creatively, and opportunistically
Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 2 days per week, with a focus on Tuesdays and Thursdays. Your Recruiter will share more about how we work and company culture during the hiring process.
Head-over-heels about this role - but not sure you meet all the requirements? Apply anyway! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Box, we take a big-picture approach to hiring that fosters authenticity, diversity, and inclusion. If you're passionate about this opportunity,... For full info follow application link.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ??independence of people with disabilities and is committed to giving them the same ??opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience. Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form Reasonable accommodations may include scheduling adjustments, document dictation and beyond.