at Old National Bank in ChicagoChicago, Illinois, United States
Job Description
Application Analyst III Commercial Payment Systems
Job Locations
US-IN-Evansville | US-IL-Chicago | US-MN-Eden Prairie | US-IL-Joliet
Category/Function
Information Technology
Position Type
Regular Full-Time
Requisition ID
2024-14578
Workplace Type
On Site
Overview
Old National Bank has been serving clients and communities since 1834. With $48 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.
Our team members are our greatest asset, and we continually invest in their growth and development. We offer a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.
We are currently seeking an Application Analyst III that will be responsible for working with assigned internal clients to assist them in achieving their business objectives through effective development and support as part of the Commercial Banking Payments Team. Key responsibilities include managing payment systems such as Wires, Swift, ACH, instant payments (RTP, FedNow) and real-time payments. Writing specs for new application needs, implementing applications, and supporting and testing existing applications for various issues and updates. The Application Analyst III works independently with minimal guidance to contribute to the design, configuration, build, and daily support of these solutions and actively engage with business partners to solve business problems. A strong passion to continuously improve the user experience and enterprise efficiency is required, as this role will work to turn ideas into deliverables and valuable business solutions.
This is an in-office position with locations of Chicago (near O'Hare airport), Joliet IL, Evansville IN, and Eden Prairie MN.
Key Accountabilities
Support and Manage Current Applications
Develop in-depth conceptual and practical knowledge of appropriate software applications used and supported by the organization. Continually build product knowledge of existing product features and product requirements.
Manage, coordinate, and provide consultative support to the day-to-day functioning of business line clients.
Provide superior customer service to external/internal clients, including response to incidents, proactively notifying customers of issues, assessing and communicating business impact, and identifying root cause.
Lead monitoring and testing of new releases and systems, as well as changes and fixes to existing systems, to ensure effective implementation.
Analyzes system logic and uses evaluative judgment to make recommendations and implement enhancements or fixes.
Communicate and addresses complex application problems/issues and planned resolution to key stakeholders, including management, development teams, end users and unit leaders.
Clearly communicate complex technical solutions in a manner that is understandable to internal customers and other partners.
Must be able to understand, generate, and amend technical documentation in addition to completing formal process documentation.
Facilitate enhancements in line with changing business needs
Create and foster partnerships with internal stakeholders to develop a solid knowledge base of the business, including needs and opportunities specifically related to application/IT platform solutions.
Formulate and define scope and objectives for changes through research and fact-finding combined with an understanding of business systems and industry standards; documents requirements.
Research and review new or upgraded application functionality with business partners to help them prepare appropriate training and procedures updates.
Develop and cultivate relationships with vendors and external industry contacts; work closely with vendors to ensure third party applications operate as documented.
Provide intermediate to complex analysis, supporting the planning and implementation of systems and upgrades, and process changes.
Compliance and Risk
Prepare documentation of changes for SOX, internal and external auditors, and other regulatory agencies, as needed. Maintains current knowledge of industry developments including changes in technology and regulations.
Review and monitor analytics, statistics, and relevant data/information.
Key Competencies for Position
Problem Solving/Decision Making
Seeks and leads efforts to identify what caused the issue; incorporates input from multiple sources to ensure effective action and shared ownership; decisions are sound based on what was known at the time and are based on a blend of analysis,... For full info follow application link.
EOE/Minorities/Females/Vet/Disability
