at Coretelligent in Chicago, Illinois, United States
Job Description
**Candidate mustbe located inChicago, preferably inthe Chicago-Metro Area**
Founded in 2006, Coretelligent is a provider of comprehensive managed IT solutions, specializing in areas like cybersecurity, private cloud services, IT planning and strategy, and backup and disaster recovery. We cater to industries such as financial services, life sciences, technology, and professional services. The company has been recognized for its achievements, including being named to Inc. magazines Power Partner Awards and as AT&T Cybersecurity North American Partner of the Year for 2023. Coretelligent focuses on meeting regulatory requirements and ensuring clients' IT platforms are robust and compliant. We have a significant presence across various U.S. locations and offer co-managed IT solutions as well.
Job Overview
CoretelligentsClient Support Engineers utilize strong customer service skills to provide on-site technical support to our dynamic client base(This position will supporta client in Downtown, Chicago).They regularly drive to our local client locations and interact closely with all levels including executives.
Key Responsibilities:
- Communicate with clients on-site (desktop support) to resolve technical issues and closetickets
- Utilize very strong knowledge of Windows desktop troubleshooting to assist clients with connectivity, printing, customization, user profile andapplications
- Provide strong Microsoft Office and Mobile Device troubleshooting to resolve clientissues
- Troubleshoot backup solutions, mail-flow, and Exchange DAG
- Utilize working knowledge and experience with exchange configuration and troubleshooting to supportclients
- Deploy new hardware using Imagingtechnology
- Responsible for user account management in Active Directory, Exchange, spam filter, and other platforms. Thisincludes: creation, removal, changes, password resets, and bulk operations
- Utilize strong working knowledge of Corporate Networking and Services to provide client support. This includes configuring switches. It also includes troubleshooting DHCP servers, local DNS, external name resolution issues, AD replication, andVPN
- Perform after hours work as needed for on-site support and infrastructure/servermaintenance
- Serve as a point of escalation to level Iengineers
PI240931399
Coretelligent LLC is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by law. To view full details and how to apply, please login or create a Job Seeker account
