Learning Program Director

at Elevance Health in SPRINGFIELD, Illinois, United States

Job Description

Location: Within 50 miles of any Elevance Health Pulse Point location

Shift: Monday – Friday; 1st shift hours

The Learning Program Director is an individual contributor on the CXO L&D Team and is dedicated to integrating AI advancements into transformation of the agent and consumer experience. The role is dedicated to ensuring seamless integration of AI tools and cross-functional teams to ensure the Associate and Consumer experiences are central to AI deployments. The leader will drive increased collaboration between IT, CX, QA and L&D while supporting change management efforts to increase AI adoption, decrease New Hire training time, and further reduce operational costs from complex processes, disjointed tasks, and excessive content management.

How you will make an impact:

+ Providing proactive leadership and program management for all operational aspects of a program including project management, resource and vendor management, event logistics, etc. Lead and implement measurement strategies to monitor, track and measure the impact of learning programs.

+ Act as a strategic leader within the department for other programs and assists in the overall design and development strategy for all programs.

+ Evaluate and recommend solutions to align with business needs.

+ Responsible for developing and contributing to communication strategies.

+ Manage relationships with internal sponsors, stakeholders, and external training vendors.

+ May facilitate virtual and in-person training sessions.

+ Stay current on learning and development best practices in domain of expertise.

+ Consult and partner with business leadership, HR Business partners and Talent Centers of Expertise to:

+ gather voice of the customer feedback and insights to refine and ensure programs and experiences remain relevant and impactful for the business.

+ Ensure alignment of program goals, outputs, and measurement with overall talent strategy and key talent segments.

+ Embed inclusion and diversity practices into learning programs to increase associate engagement and retention.

Minimum requirements:

+ Requires BA/BS and a minimum of 8 years of domain experience; or any combination of education and experience, which would provide an equivalent background.

Preferred skills, capabilities, and experiences:

+ Experience designing and implementing end-to-end learning strategies in a large, growing, and complex business strongly preferred.

+ Experience in “academy” organizations and/or Fortune 100 companies known for strong HR and/or learning development practices preferred.

For candidates working in person or remotely in the below locations, the salary range for this specific position is $120,800.00 to $199,320**

Locations: California; Colorado; Nevada; New York

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws .

  • The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
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Job Posting: JC259730869

Posted On: May 16, 2024

Updated On: May 27, 2024

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