at Teleperformance USA in
Job Description
Overview
About TP
Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include
+ Paid Training
+ Competitive Wages
+ Full Benefits (Medical, Dental, Vision, 401k and more)
+ Paid Time Off
+ Employee wellness and engagement program
Responsibilities
Your Responsibilities
Responsibilities include:
Leverage strong business, Client/Prospect/BPO knowledge to understand and drive transformation-led improvement.
Lead end-to-end transformation solution design and development related to sales efforts in business development and account management teams.
Support pre-sales, sales, and business development efforts from a transformation perspective.
Deliver client-facing consulting engagements/assessments independently.
Assist in achieving regional and global departmental targets related to benefit realization.
Work and collaborate with the regional/global business development teams on proactive and reactive sales pursuits and respective transformation integration and positioning.
Supporting several projects during initial onboarding to gain familiarity with Teleperformance process and procedures from proposal creation to implementation.
Building relationships with key stakeholders and regional/global business development teams to identify and facilitate transformation opportunities.?
Engage with customers in a consultative way by understanding their value proposition and designing solutions that enable improved business outcomes.
Qualifications
1-2 years of experience in consulting, business transformation, BPO, or a related field with a track record of contextualizing transformation to client needs to drive tangible gains.
Bachelor’s degree in Business Administration, Management, or a related field.
Proven experience participating in large-scale transformational projects focusing on business process optimization, technology implementation, and change management.
Strong analytical and problem-solving skills with a track record of delivering results.
Excellent communication and stakeholder management skills with the ability to interact with people at all levels of the organization.
Knowledge of industry trends, best practices, and emerging technologies in BPO and related fields
Experience in working with cross-functional teams and working with diverse stakeholders.
Strong project management skills with the ability to manage multiple projects simultaneously.
Ability to work in a fast-paced and dynamic environment focusing on delivering results.
Strong leadership skills that inspire and motivate teams to achieve goals and objectives.
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Teleperformance is an Equal Opportunity Employer
Job Locations US-Remote (Cloud Campus) | US-AZ | US-AR | US-CT | US-DE | US-FL | US-GA | US-ID | US-IL | US-IN | US-IA | …
Requisition ID 2024-49232
Category Administrative
Country United States
