at Teksystems in Chicago, Illinois, United States
Job Description
Description:
The organization has roughly 100 end users, with the hybrid schedule there would be 20-50 onsite at a given day. This team of 6 consists of IT Lead, Senior HD Specialists who handles L2-3 issues, Engineer, Sys Admin, IT Operations, and a Project Manager. They are looking for L1 HD specialist to be the first point of contact for all Helpdesk issues. While they do have a ticketing system in place, most service request come in via email. (Tickets generated via ServiceNow). The individual in this role will serve as the front line and go-to resource for end user technical support in the Company’s Chicago office.
Responsibilities:
- Monitor, prioritize and respond to user requests and incidents.
- Provide detailed updates and tracking of incidents in the IT incident tracking system.
- Setup, configure, deploy and troubleshoot desktops and laptop.
- Setup, configure, deploy and troubleshoot desk and mobile phones.
- Setup, configure, deploy and troubleshoot printers, scanners and copiers.
- Setup, configure, train and troubleshoot remote user connectivity.
- Troubleshoot a wide-array of Windows issues.
- Assist users with evaluating the authenticity of email messages.
- Install and configure new and existing software.
- Escalate and partner with higher level techs as needed.
- Create knowledge base articles on frequently seen technical issues.
- Document internal procedures related to Help Desk related responsibilities.
- Provide support for user equipment moves.
- Train end-users how to setup and use new technologies.
Desired Experience:
- 1 to 2 years of corporate help desk experience.
- Bachelor’s degree in computer science or related preferred, but not required.
- Experience working in a fast paced environment.
- Experience troubleshooting Microsoft Office applications.
- Experience with setting up and configuring iPhones.
- Experience troubleshooting Windows or mobile operating systems.
- Demonstrated ability for critical thinking and problem solving.
- Excellent verbal and written communication.
- IT support ticketing system experience important, but not required.
Expectations:
- Passionate about helping the business succeed.
- Passionate about helping users.
- Passionate about learning new technologies.
- Sets the bar high with relentlessly high standards.
- Committed to excellence, quality and getting things done right the first time.
- Always curious about new possibilities and acts to explore them.
- Constantly seeks out opportunities for self-improvement.
- Takes on challenges head on and always looks for ways to identify solutions.
- Willing to take on initiatives without being asked.
- Accepts accountability for decisions and actions.
- Works independently, but seeks others outside the company to help, if needed.
- Ability to work effectively within a team.
- Willing to respectfully challenge decisions, even when doing so is uncomfortable.
- Evaluate and analyze complex issues with attention to detail.
- Open to feedback and willing to take action on feedback when provided.
- Follow through on deadlines, commitments or promises.
Skills:
Active directory, Windows 10, Windows, Hardware, Customer service, Office 365, Phone support, Servicenow, Imaging, Technical support, Application support, Ticketing system, Password reset, Deployment, Microsoft office, Outlook, O365
About TEKsystems:We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
