at Teksystems in North Chicago, Illinois, United States
Job Description
We are looking for a skilled Mobile Device Technician to join our IT team in a global organization. The ideal candidate will specialize in troubleshooting and repairing mobile devices, as well as managing and supporting mobile device management (MDM) software, with a particular focus on Microsoft Intune.
Top Skills’ Details
1. Mobile device troubleshooting (iPads, iphones, Androids)
2. Carrier experience (ATT, Verizon)
3. Corporate Support experience through a MDM tool
Job Description
This position will focus more in the mobility support(iPads, iPhones, Androids) functions instead of the computers.
Level 2 Desktop Technician is responsible for diagnosing and resolving software and hardware incidents, tasks, and requests escalated through service management software, including but not limited to operating systems (Windows and Mac), mobile devices, printers, peripherals, and a range of software applications with at least 4-7 years experience.
Assume primary responsibility for clients PC support providing service over the phone, through e-mail, chat, in person, or via remote control. Take ownership of issues carrying out problem analysis to implement temporary or permanent fixes with the aim or restoring service to the customer as soon as possible; escalating incidents or problems to other support teams when necessary. Accurately record, update and document support activities using service management software. Responsible to ensure completion of all assigned work and proper communications with clients meeting service level agreements, customer satisfaction, and service demands.
Search and utilize knowledge; create, modify, and publish support documentation to ensure accurate knowledge and promote Level 1 first call resolution or user self-service where possible. Work with the Level 1 Service Desk, other Technicians, Hardware, and Engineering to understand support needs.
What is a nice to have (but not required) regarding skills, requirements, experience, education, or certification?
- 2-5 years of experience in a corporate environment
- Experience supporting remote based or field sales users
- Experience with ServiceNow ticketing System
- Experience with a TEM (Telecom Expense Management Platform) example: Tangoe, MDSL, Asignet Experience with MobileIron
- Experience Apple Device Enrollment Program or Apple Business Manager
About TEKsystems:We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
