at Humana in Springfield, Illinois, United States
Job Description
Become a part of our caring community and help us put health first
Humana Gold Plus Integrated is seeking Community Health Workers to join our growing team. This role cultivates the organization’s social community through community advocacy programs and active engagement with Humana Gold Plus Integrated enrollees.
Join this amazing and dedicated team and lead change in how health care for the underserved in Illinois is managed. Share your talents and develop your skills all while doing your part to make a difference in the lives of others.
The Community Health Worker builds visibility and credibility of organization’s products and services throughout community via a variety of interactions.
Role and Responsibilities:
+ Strategize methods to scale communities and drive greater connections among community members. Engages new community members.
+ Conduct in-person non-clinical assessment(s) to understand enrollee care needs, preferences, and socioeconomic barriers and evaluate the home environment as needed.
+ Work collaboratively with other Humana associates as a member of Humana’s Care Management Support teams, including case managers/Care Coordinators, Health Equity Team and Quality Improvement team that conducts HEDIS outreach.
+ Assess enrollee barriers to healthy living and accessing healthcare services and arrange needed social services and supports.
+ Serve as a member of enrollee multi-disciplinary care teams (MDT), as requested.
+ Assist enrollees with scheduling physical health and behavioral health (BH) office visits and addressing barriers to appointment attendance.
+ Act as an enrollees advocate with providers, community resources, schools, and others, including accompanying enrollees to provider office visits as requested.
+ Locate enrollees when they miss appointments to find out why the appointment was missed and problem-solve to address barriers to care.
+ Monitor enrollee compliance with their care plan and provide motivational interviewing to support medication and treatment adherence.
+ Provide social support to help boost enrollees’ morale and sense of self-worth, serving as a trustworthy, reliable, non-judgmental, consistent, and accepting member of the enrollee’s MDT.
+ Support enrollee self-management through the provision of culturally appropriate health education and health coaching.
+ Serve as a key knowledge source for community services and information for enrollees and other Humana associates.
+ Attend community events to connect with current and potential enrollees and provide education on Humana Gold Plus Integrated.
+ Conduct research and in-person outreach to locate difficult-to-contact enrollees to increase assessment completion and participation in clinical programs.
+ Build and maintain relationships with providers and community resources to support enrollee identification and referrals.
+ Implement community assessments to identify community resource gaps.
+ Regular travel to conduct member visits, provider visits and community-based visits as needed to ensure effective administration of the program.
Use your skills to make an impact
Required Qualifications
- Must reside in Cook, Lake, or DuPage County in the State of Illinois and requires up to 90% travel to visit members.
- 2+ years of professional human services experience OR recent service in the same role, working in-person with consumers conducting assessments and developing care plans.
- 1+ years of experience in community outreach and/or marketing and sales.
- Excellent written and verbal communication skills.
- Intermediate to advanced computer skills and experience with Microsoft Word, Excel, and Outlook.
- Ability to use a variety of electronic information applications/software programs including electronic medical records.
- Exceptional communication and interpersonal skills with the ability to build rapport with internal and external customers and stakeholders.
- This role is considered patient facing and is part of Humana’s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
- This role is part of Humana’s Driver safety program and therefore requires an individual to have a valid state driver’s license and proof of personal vehicle liability insurance with at least 100,000/300,000/100,000 limits.
Work at Home Requirements
- At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.
- Satellite, cellular and microwave connection can be used only if approved by leadership.
- Associates who live and Work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
- Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
- Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Preferred Qualifications
- Bachelor’s degree in social work or health related services.
- Bi-lingual in Spanish.
- Previous experience working in the community.
- 1+ years of experience with Medicare & Medicaid recipients who are elderly or disabled.
- Knowledge of community health and social service agencies and additional community resources.
Additional Information
- Workstyle/Travel: This is a Field position that requires 75 – 90% travel in the field to visit members.
- Work Schedule : Monday – Friday; 8am – 5pm CST but open to flexible work schedule. Possibility of working additional hours based on business needs.
- Benefits: Benefits are effective on day 1. Full time Associates enjoy competitive pay and a comprehensive benefits package that includes 401k, Medical, Dental, Vision and a variety of supplemental insurances, tuition assistance and much more…..
Interview Format
As part of our hiring process, we will be using an exciting interviewing technology provided by Hire Vue, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.
If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.
If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$48,500 – $66,900 per year
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, ‘Humana’) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision b
